Global Payments Spec II – Instant Payments M-F 8:30am-5pm

Fifth Third Bank•Cincinnati, OH

4d•Onsite

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision , performs critical monitoring, processing, and support functions for Instant Payment applications with essential duties and responsibilities including processing of incoming and outgoing, time sensitive, Instant Payment activity via the Real-Time Payment and FedNow networks. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

HIGH RISK AREA. Requires annual background and credit check.
High School diploma or its equivalent.
Two (2) to three (3) years experience in Banking, Funds transfer, Compliance or Operations preferred.
PC skills including familiarity with Windows, Microsoft Word, and Excel.
Excellent organizational skills.
Ability to function in a fast-paced environment.
Works with a sense of urgency and understands criticality of their position.
Must have very good mathematical skills.
Ability to handle highly sensitive customer issues.
Multi-task oriented.
Commitment to teamwork.
Proficiency with 10-key required.
Ability to research, recognize and solve problems.
Ability to handle fluctuating volumes.
Strong written and verbal communication skills.
Extreme attention to detail.

Responsibilities

Process domestic inbound/outbound FedNow and Real-Time Payments and troubleshoot exceptions and customer inquiries.
Monitor liquidity and request supplemental funding or drawdowns as necessary.
Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations. This includes compliance with all FedNow and Real-Time Payments rules and regulations.
Utilize multiple servicing systems for research and processing (i.e. CMOD, BVA, VolPay, CRM, ACE).
Perform payment related research and investigation requests via centralized problem resolution tracking system.
Handle any routine inquires and confirmations for internal sales support and/or external direct support.
Monitor team email and escalate customer specific system and servicing issues as appropriate.
Monitor inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalate to Bank Compliance/management as needed.
Execute on governmental mandated payment remittances in accordance with specific federal regulations.
Process all daily work according to department procedures and bank policies.
Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
Demonstrate the ability to work efficiently with a low margin of error.
Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits, bank exposure amount, past historical activity).
Assist with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions.
Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers.
Collaborates proactively/effectively with team to achieve shared goals.
Other duties as assigned.