Global Partner Specialist

Netspend•Austin, TX

3d•Onsite

About The Position

A Netspend Global Partner Specialist is part of the support team that provides information to our global partners in a professional and timely manner. The professional and resourceful leaders who fill this role will support internal Netspend employees and our partnership network as they expertly navigate multiple tools to resolve the issues presented through calls, chats or emails. Work varies and includes things like handling escalations, assisting tellers with tool navigation, answering process questions, setting up partner tools with what they need to conduct business, pulling invoice information for accounting, working fraud emails to freeze funds before bad actors can steal them or even assisting leadership with ad hoc projects. This wide variety of functions keeps OPS’s connected to contacts in multiple departments and highly (visible and) valued within Netspend. OPS’s communicate clearly and efficiently, track multiple partner and client issues, and keep leadership alert to knowledge or training concerns they identify. They take ownership by working issues presented to either group via email or phone. This team closely works together to cover 100% of all responsibilities daily and stays flexible to work any of the hours Partner Services is open to support their peers and the business.

Requirements

Strong written and verbal communications skills.
Organizational skills and attention to detail.
Time management and multitasking skills.
Ability to stay on task with minimal supervision.
Experience de-escalating people.
Superior soft skills.
Ability to think outside the box.
Actively looks to continuously grow their skills, knowledge and abilities.
Owns the business and wants to grow within Netspend.
Ability to work onsite in our office in Austin, Texas.
High school education required.

Nice To Haves

University level coursework is appreciated.

Responsibilities

Provide information to global partners in a professional and timely manner.
Support internal Netspend employees and the partnership network.
Navigate multiple tools to resolve issues presented through calls, chats, or emails.
Handle escalations.
Assist tellers with tool navigation.
Answer process questions.
Set up partner tools with necessary resources for business.
Pull invoice information for accounting.
Work fraud emails to freeze funds.
Assist leadership with ad hoc projects.
Communicate clearly and efficiently.
Track multiple partner and client issues.
Alert leadership to knowledge or training concerns.
Take ownership by working issues presented via email or phone.
Cover 100% of all responsibilities daily.
Stay flexible to work any of the hours Partner Services is open.