Global Operations Specialist II
About The Position
The Operations Specialist II is an advanced operational resource responsible for managing complex workflows, escalated cases, and high-risk verifications while strengthening quality oversight and operational consistency. This role bridges frontline processing and leadership by applying advanced operational judgment, supporting quality stabilization efforts, and reinforcing compliance standards. The Operations Specialist II also provides coaching and guidance to frontline Operations Specialists and serves as a key contributor to improving oversight of distributed teams, including international resources.
Requirements
- Strong problem-solving and analytical skills
- Excellent communication skills and sound professional judgment
- Detail-oriented with the ability to manage ambiguity
- Strong understanding of compliance-driven operational environments
- Ability to identify trends and escalate appropriately
- Ability to influence peers through guidance and knowledge sharing
- Comfort working in fast-paced, regulated workflows
Nice To Haves
- 2–4+ years of experience in background screening
- PBSA Certification
- Working knowledge of FCRA, verification processes, and quality standards
- Experience handling escalations, client communications, or complex workflows
- Demonstrated ability to operate as a senior contributor within an operations team
- Bachelor’s degree preferred or equivalent work experience
Responsibilities
- Manage escalated orders, complex verifications, and exception cases
- Serve as a point of contact for high-risk or sensitive client and internal communications
- Apply advanced knowledge of verification processes, compliance standards, and quality controls
- Identify recurring issues or performance trends and escalate findings to Compliance and Operations leadership
- Support monitoring efforts related to global operations team performance and quality reviews
- Provide guidance and informal coaching to frontline Operations Specialists
- Conduct targeted quality reviews and assist with remediation planning
- Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
- Maintain and enhance standard operating procedures (SOPs) to ensure clarity and consistency
- Analyze operational data to recommend workflow enhancements and error reduction strategies
Benefits
- Paid healthcare and life insurance premiums
- Low-cost dental and vision insurance
- Company-paid basic life insurance
- Company-paid Short-Term Disability policy
- Employee assistance program
- 401(k) matching up to 4%
- Time off
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
- Searching for Stars Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
