Global Operations Manager

JLL•Indianapolis, IN

22h•$84,600 - $109,000•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Global Operations Manager (P3) In this role, you'll be at the center of operational excellence for a world-class corporate real estate portfolio. You'll drive process improvements, ensure consistent service delivery across regions, and help shape how we deliver facilities management at scale for a Fortune 500 technology leader.

Requirements

Bachelor's degree in Business Administration, Operations Management or a related field.
Minimum of 3 years of experience supporting process improvement, change management, or governance program support of a large corporate real estate account / portfolio
Proven track record of leading process improvement initiatives and delivering measurable operational efficiencies in complex, matrixed organizations.
Strong project management skills with experience managing multiple concurrent initiatives across different time zones and cultural contexts.
Knowledge of CMMS and operations technology platforms
Demonstrated ability to support large-scale initiatives and cross-functional programs
Facilitate change management initiatives related to process improvements, technology implementations, or organizational restructuring, ensuring smooth transitions and stakeholder buy-in.
Champion best practice sharing and knowledge transfer across regions, fostering a culture of continuous learning and operational excellence throughout the organization.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience managing global or multi-regional IFM operations.
Corrigo experience strongly preferred
Knowledge of Smartsheet, SharePoint Lists, and Power Automate
Knowledge of JLL Work Dynamics tools and processes
Familiarity with system integrations, ticketing platforms, or ITSM tools

Responsibilities

Execute operational strategies and initiatives that enhance service delivery effectiveness.
Implement standardized operational processes while adapting to regional requirements and client-specific needs.
Monitor daily operations to ensure alignment with established procedures and quality standards.
Partner with operations team members and coordinate activities across assigned locations or service areas.
Support team development through training, coaching, and performance feedback.
Promote collaboration, accountability, and continuous improvement within the account.
Identify and implement opportunities for operational efficiency and service quality enhancement.
Apply best practices and standard operating procedures in daily operations.
Support process improvement initiatives using established methodologies to reduce inefficiencies.
Maintain operational documentation, procedures, and knowledge resources.
Monitor performance metrics and implement corrective actions as needed.
Collaborate with service line teams to ensure operational alignment and effective service delivery.
Work with internal stakeholders to address operational issues and implement solutions.
Communicate operational status, challenges, and improvements to management.
Utilize operational technology platforms, tools, and systems to support service delivery.
Support implementation of automation and digital solutions that enhance operational efficiency.
Leverage data and reporting tools for operational monitoring and analysis.
Ensure adherence to regulatory requirements, JLL policies, and client contractual obligations.
Follow established business continuity procedures.
Identify operational risks and escalate concerns appropriately.
Identify operational inefficiencies and propose creative, scalable solutions aligned with global standards.
Research and recommend new approaches, tools, or frameworks that could improve consistency or performance across the account.
Bring a continuous improvement mindset to every workstream—challenging the status quo and driving smarter ways of working.
Support monthly governance reporting by connecting with stakeholders to gather updates on best practice rollouts.
Support new hire training initiatives, ensuring hires are on track for account training programs.