Global Transparency Operations Manager

Amgen • Thousand Oaks, CA

8d • $105,698 - $143,003

About The Position

Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Global Transparency Operations Manager
What you will do
Let’s do this. Let’s change the world. This role manages Amgen's Global Transparency Program operations. The individual will coordinate global transparency support activities, drive cross-functional collaboration, generate data analytics and reporting, and help advance program capabilities to ensure compliance with global transparency requirements and organizational objectives.

Requirements

• Doctorate degree
• Master’s degree and 2 years of relevant experience
• Bachelor’s degree and 4 years of relevant experience
• Associate’s degree and 8 years of relevant experience
• High school diploma / GED and 10 years of relevant experience

Nice To Haves

• Strong understanding of global healthcare transparency requirements and reporting processes.
• Ability to operate effectively in a highly matrixed global environment.
• Demonstrated project management, stakeholder management, and organizational skills.
• Strong analytical mindset with experience interpreting complex datasets and identifying actionable insights.
• Continuous improvement mindset with a focus on operational excellence and scalable program solutions.

Responsibilities

• Manage the day-to-day operations of the Global Transparency team in partnership with the third-party managed services team.
• Coordinate annual updates to US-related documentation including; State Reporting Methodologies and US Open Payments Assumptions.
• Coordinate updates to internal and external transparency training and resources; the Global Transparency Tools and Resources Portal, LMS Training, SOP, FAQs, third-party vendor resources and portals as required.
• Maintain the Global Transparency Reporting Calendar and Mailbox, ensuring timely triage, coordination, escalation, and resolution of inquiries.
• Track and report completion of employee and third-party vendor training requirements; maintain associated training documentation and vendor onboarding materials.
• Support issue management and escalations related to transparency reporting investigations and inquiries, partnering with Local Transparency Teams and Responsible Amgen Employees (RAEs) and business partners to ensure timely resolution.
• Serve as an initial point of contact for cross-functional transparency-related requests, including data requests, audit support, transparency language reviews, and operational inquiries.
• Liaise with Amgen's third-party managed services provider and Technical teams to investigate and resolve source data issues impacting transparency reporting.
• Coordinate activities supporting U.S. Open Payments reporting, including dispute management and investigation activities in partnership with internal stakeholders and managed service providers.
• Support continuous improvement and technological advancement within the Global Transparency program.
• Support execution of the Global Transparency roadmap and strategic initiatives.
• Identify and escalate operational risks, compliance concerns, and process gaps to the Global Transparency Lead.
• Surface recommendations to enhance automation, reporting capabilities, data governance, controls, and operational efficiency.
• Operational change management, including communications and training activities associated with program enhancements and regulatory changes.
• Develop and deliver reporting, metrics, and analytical insights to support program oversight, risk identification, and informed decision-making.
• Analyze transparency reporting data to identify critical outliers, emerging trends, and potential compliance risks, providing recommendations to the Global Transparency Lead for action.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed