Global Operations Analyst

Lumary • Denver, CO

2d • Hybrid

About The Position

This is a Global Operations Analyst role with a primary focus on IT Operations support across the business, extending our IT coverage closer to follow-the-sun and keeping our shared Salesforce environment clean and well-documented. Based in Denver, you’ll also be the go-to person for practical office logistics on the days the team is in. As an Operations Analyst, you will be the engine behind the day-to-day business-as-usual activities that keep our operations running smoothly, globally and locally. You will own the execution, the hands-on, manual steps that make each process actually happen. Direction, prioritization, and process oversight will come from your manager and from the functional leads you support; your job is to take the ball and run with it. This is a role for someone who is naturally organized, comfortable context-switching between IT, HR, and systems work, and doesn’t need everything handed to them on a plate. Reports to: Senior Director, Partnerships, Integrations & Ecosystems. Works closely with: The Senior IT Manager in Adelaide on global IT priorities, and the US Director of Operations on identifying and delivering opportunities to improve the Salesforce platform in Australia. Day-to-day priorities are set collaboratively.

Requirements

• 1-2+ years of experience in an operations, IT support, admin, coordinator, or similar role.
• Naturally organized and get a quiet satisfaction from ticking things off the list.
• Comfortable working across a broad mix of tasks in a single day, including IT, HR, systems, and occasional office logistics.
• Communicate clearly and proactively.
• Comfortable working with cross-functional tools.
• Happy to flex your schedule occasionally to overlap with our Australian team when needed.
• Manage your own time well.
• Comfortable being the go-to person for practical office logistics on the days the team is in.
• Have full working rights in the United States of America.

Nice To Haves

• Prior exposure to Salesforce or another CRM.
• Comfort with ticketing tools such as Jira or Zendesk.

Responsibilities

• Support IT operations globally, acting as the on-the-ground point of contact for the US office while working closely with our Senior IT Manager, based in Adelaide, to extend coverage across time zones.
• Process and fulfill ad hoc access requests, provisioning and revoking system access for users globally, as directed.
• Maintain the global asset register, tracking equipment allocation, updates, and returns across regions.
• Coordinate process training for new systems or tools, running or scheduling sessions as needed for US and global users.
• Assist the HR team with pre-onboarding activities, ensuring new starters have everything they need from day one.
• Coordinate equipment allocation, device setup, and handover.
• Set up accounts and assign system access in the relevant tools.
• Meet with new team members on their first day as the Operations welcome point.
• Support data entry, collection, and basic configuration for the Australian Salesforce environment.
• Document process, field, and system changes for the Australian Salesforce environment.
• Flag data quality issues for review in the Australian Salesforce environment.
• Execute manual account management steps as directed for the Australian Salesforce environment.
• Apply learnings from existing US practices to improve Australian processes.
• Support the Lead-to-Order cycle for the US business, with a focus on processing new orders accurately and on time.
• Cross-check closed orders against what was quoted and agreed.
• Order Lumary and partner licenses through the right channels.
• Complete new customer setup tasks so accounts are ready to go from day one.
• Support the Order-to-Cash cycle, with a focus on Accounts Receivable.
• Follow up with customers on overdue accounts as directed.
• Support accounts receivable tracking and flag payment issues.
• Assist with contract storage, ensuring documents are filed and accessible.
• Help with ad hoc finance or CRM implementation tasks as they arise.
• Match and reconcile corporate card transactions.
• Act as the face of the office for basic logistics on days people are in, including conference room setup, catering, and general admin requests.

Benefits

• Hands-on, applied learning across IT Operations, Salesforce, and business operations.
• Flexibility to work from home and the office - hybrid working environment.
• The opportunity to work closely with experienced colleagues across Australia and the US.
• Monthly town halls ‘Lumary Lives’ for connection and company alignment.
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare.
• Standard business hours apply, with flexibility to adjust your schedule around personal commitments, as long as you’re available for meetings and deliverables when the team needs you.
• Availability occasionally outside standard Denver business hours to collaborate with our IT, HR, and Finance teams based in Australia.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed