Global Operational Excellence Lead

State Street•Boston, MA

1d•$120,000 - $202,500•Hybrid

About The Position

State Street’s Cyber Data & Analytics (CyberDNA) team is seeking a Global Operational Excellence Lead to establish world-class operational governance, resilience, and continuous improvement across cyber security data, analytics, and AI platforms. Partnering closely with Global Cyber Security teams, Infrastructure Teams, and Enterprise Continuity Services, this team develops advanced data platforms, intelligent automation solutions, and engineering capabilities that enable cybersecurity teams to make faster, AI-driven decisions and strengthen the firm's ability to detect, prevent, and respond to evolving cyber threats. Through innovation in AI, analytics, and automation, CyberDNA team plays a critical role in protecting State Street, its clients, and its partners from increasingly sophisticated global threat actors. Cybersecurity platform operations must be resilient, scalable, and efficient to protect the organization from rapidly evolving threats. The Global Operational Excellence Lead will drive operational maturity across Cyber Security products, platforms, and services by establishing best-in-class production management, governance, and service delivery frameworks. This role will ensure operational stability, regulatory readiness, continuous improvement, and measurable business outcomes across a global organization. The successful candidate will lead the governance, standards, and operational disciplines required to achieve and sustain operational excellence across Cyber Security Platform Operations.

Requirements

Deep expertise in Infrastructure/platforms and application operations, engineering, and enterprise service delivery.
Strong Product Management experience with the ability to align operational priorities to business objectives.
Deep expertise in public cloud operations (AWS/Azure/GCP), cloud-native platforms, SRE/DevOps practices, ITIL-based service management, operational governance, resiliency engineering, automation, observability, capacity & performance management, incident/problem/change management, and continuous service improvement for large-scale mission-critical environments
Proven success in designing and implementing production management frameworks and operational governance models.
Strong knowledge of ITOM, ITSM, ITIL, SRE, DevOps, Operational Excellence, and Service Management practices.
Experience supporting mission-critical cybersecurity platforms such as SIEM, Security Lakehouse, SOAR to power Security Operations.
Demonstrated ability to drive global process transformation and operational maturity initiatives.
Strong analytical, problem-solving, and executive communication skills.
Experience managing globally distributed teams and large-scale operational environments.
Knowledge of regulatory compliance, risk management, audit readiness, and operational controls.
Experience leveraging AI, automation, and analytics to improve operational efficiency and service quality.
Bachelor's degree in Cyber Security, Computer Science, Information Technology, Engineering, Business administration or related field.
12+ years of experience in Cyber Security, Technology Operations or Engineering leadership.
7+ years of experience in operational governance, production management, or service management leadership roles.
Demonstrated experience leading global teams and enterprise-scale operational programs.
Strong knowledge of ISO 9001 Quality Management Systems (QMS) and ISO 27001 Information Security Management Systems (ISMS), including certification and audit preparedness.

Nice To Haves

Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC or equivalent.
Master's degree (MBA or related technical discipline).
Experience within highly regulated industries such as financial services.
Experience driving operational transformation, operational maturity programs, and AI-enabled operations.

Responsibilities

Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency, automate workflows, and scale intelligent operations.
Partner with Product Management, Engineering, Security Operations, Risk, Audit, and Compliance teams to improve operational effectiveness.
Drive operational readiness and lifecycle management for cybersecurity products and platforms.
Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
Establish and govern quality management and information security management practices aligned with ISO 9001 and ISO 27001 requirements.
Lead continuous improvement, automation, and process optimization initiatives.
Lead root cause analysis activities and drive sustainable corrective and preventive actions.
Ensure operational compliance with internal controls, regulatory requirements, and audit expectations.
Manage vendor relationships, contractual obligations, and operational performance of strategic partners.
Provide executive-level operational reporting and strategic recommendations.
Mentor globally distributed teams while fostering a culture of accountability, operational discipline, and continuous improvement.

Benefits

competitive and comprehensive benefits packages
generous medical care
insurance
savings plans
flexible Work Program
development programs
educational support
retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
paid volunteer days
matching gift program