Global NOSC Technician

sesengin•Stafford, VA

1d•Onsite

About The Position

The Global NOSC Technician supports the day-to-day operation, monitoring, and maintenance of satellite communications networks and equipment supporting SES Space & Defense customers. Working onsite in Stafford, VA within a 24/7/365 network operations environment, you will monitor MEO and GEO network performance, troubleshoot remote user and hub connectivity issues, and manage service activations, transitions, and restoration activities. You will work directly with customers to resolve satellite and network issues, provide timely updates during service interruptions, and escalate more complex technical problems to senior technicians when necessary. This role requires strong troubleshooting skills, attention to detail, and the ability to prioritize issues in a real-time operational environment where network availability and customer service are critical. The position is ideal for someone with experience in networking, IT, or satellite telecommunications who enjoys hands-on troubleshooting and supporting reliable communications services.

Requirements

Minimum of 3–5 years of technical experience in networking, IT, satellite telecommunications, or a related field
Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems, or fiber optic systems
Ability to troubleshoot satellite and data communications problems remotely, over the phone, or via email
Ability to work effectively in a 24/7/365 shift environment
Ability to prioritize issues, isolate problems, and restore communications to operational status
Ability to carry a cell phone and respond to business requirements as needed
Military experience as a satellite operator preferred
Satellite Earth station or teleport experience preferred
Excellent customer service and interpersonal skills
Ability to work independently with strong multitasking skills
Familiarity with the Return Materials Authorization (RMA) process
Ability to sit for extended periods while working at a computer
Excellent written and verbal communication skills
Working knowledge of Microsoft Office and Visio
Ability to travel occasionally as required
Ability to obtain and maintain a U.S. Government DoD Secret security clearance

Responsibilities

Work with customers to troubleshoot and restore remote access problems, maintain reliable satellite communications, and resolve transmission issues involving a broad range of satellite communications and network services
Help end users access satellite communications services
Isolate issues and restore service to customer networks
Achieve a high rate of problem resolution and trouble closure on initial contact
Provide network support and escalate technical issues to the Senior Technician, Global NOC when access or communications issues cannot be resolved
Provide real-time status on MEO and GEO communications network traffic
Gather load and demand information, allowing SES Space & Defense to continuously optimize network performance and ensure quality of service and reliability for customers
Provide guidance and direction to Field Service Representatives (FSRs) troubleshooting complex satellite communications networks
Manage and monitor communications network performance, resolve remote user and hub problems, and execute service activations, transitions, and restoration activities
Perform system troubleshooting and retrieve logs through remote connections
Perform tasks required to successfully capture and facilitate reporting processes for internal and external stakeholders in accordance with defined standards
Keep customers informed during service interruptions by providing regular updates until issues are resolved and service is restored
Meet or exceed requirements specified in Service Level Agreements (SLAs)
Monitor customer-transmitted satellite carriers to ensure they remain within established parameters
Schedule vendor access to remote locations for repair and maintenance as required
Maintain records of customer network maintenance and repairs
Perform other duties as assigned