Global Logistics Specialist

iHerb, LLC • Home Gardens, CA

1d • Hybrid

About The Position

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Requirements

• Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience
• Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape
• Vendor management experience to drive success for the end consumer
• Problem analysis and problem-solving
• Knowledge of customer service principles and practices
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc.
• Generally requires a minimum of two years of related experience.
• High school diploma required.
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

• Bachelor’s Degree preferred, or equivalent experience required.

Responsibilities

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers
• Build relationship with carriers such as FedEx and DHL to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
• Set-up new and continually improve existing processes for the assigned lanes and carriers.
• Perform research, gather, and analyze data for assigned lanes and projects
• Actively identify and scope new opportunities to improve how we serve customers and business processes
• Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content.
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
• Seek improvements in processes between the Global Logistics team and its internal and external partners.
• Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit
• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed
• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments
• Attend corporate meetings when necessary
• Support assigned projects when needed

Benefits

• The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED