Global Learning & Knowledge Systems Administrator - ACS

Turner Construction•Atlanta, GA

3d•$72,000 - $108,000•Remote

About The Position

Responsible for administration and support of the organization’s global Learning Management System (LMS) and Knowledge Management platform across multiple regions, including the United States, Spain, Germany, and Australia. Serves as the lead global system administrator and primary point of contact for operating company administrators, ensuring both platforms are reliable, user-friendly, and aligned with global standards while supporting regional needs. The administrator will play a key role in enabling learning, knowledge sharing, and operational excellence by maintaining system integrity, organizing content, and supporting users across the enterprise.

Requirements

Bachelor’s degree in Information Technology, Business, HR, or related field (or equivalent experience)
3–5 years of experience administering LMS and/or knowledge management systems
Hands-on experience administering enterprise LMS platforms; direct experience with Absorb LMS strongly preferred, including course configuration, reporting, user management, and system optimization
Experience supporting knowledge or content management systems (e.g., SharePoint, Confluence, or similar platforms) preferred
Familiarity with learning content standards and technologies including SCORM, xAPI, and AICC
Experience supporting global users across multiple regions and time zones
Knowledge of enterprise system integrations including SSO, APIs, HRIS connections, and collaboration platforms
Experience supporting system upgrades, testing, migrations, and platform enhancements preferred
Experience developing and maintaining taxonomy, metadata, naming conventions, and content governance frameworks preferred
Experience generating reports, dashboards, and analyzing system utilization and engagement metrics preferred
Familiarity with analytics and reporting tools (e.g., Power BI, Tableau, or similar) preferred
Familiarity with multilingual platforms and localization strategies preferred; proficiency in Castilian Spanish (written and spoken) strongly preferred to support global collaboration with Spanish operating companies
Understanding of change management practices and user adoption strategies preferred
Demonstrated ability to manage multiple priorities, intake requests, and deliver timely solutions in a fast-paced environment
Strong troubleshooting, organizational, analytical, and data management capabilities
Strong attention to detail with demonstrated ability to maintain content quality, governance standards, and system integrity
Customer-focused mindset with strong end-user support and relationship management skills
Effective verbal and written communication skills with the ability to collaborate across employee levels, functions, and geographies
Ability to balance global standardization with regional and business-specific needs
Demonstrated process orientation with a continuous improvement mindset
Ability to work independently, adapt to changing priorities, and take on additional responsibilities as business needs evolve
Relevant certifications (e.g., Absorb LMS, ITIL, Microsoft, or similar) preferred
Ability to travel up to 20% of the time, including international travel, as required

Nice To Haves

Absorb LMS experience highly preferred
Experience supporting knowledge or content management systems (e.g., SharePoint, Confluence, or similar platforms) preferred
Experience supporting system upgrades, testing, migrations, and platform enhancements preferred
Experience developing and maintaining taxonomy, metadata, naming conventions, and content governance frameworks preferred
Experience generating reports, dashboards, and analyzing system utilization and engagement metrics preferred
Familiarity with analytics and reporting tools (e.g., Power BI, Tableau, or similar) preferred
Familiarity with multilingual platforms and localization strategies preferred; proficiency in Castilian Spanish (written and spoken) strongly preferred to support global collaboration with Spanish operating companies
Understanding of change management practices and user adoption strategies preferred
Relevant certifications (e.g., Absorb LMS, ITIL, Microsoft, or similar) preferred

Responsibilities

Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations (Absorb LMS experience highly preferred)
Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators
Manage and prioritize intake of requests from company administrators, including course creation, structural updates, reporting needs, and system enhancements
Establish and maintain intake processes, workflows, and service-level expectations for LMS support and changes
Upload, test, and maintain learning content (SCORM, xAPI, videos, documents)
Manage user roles, permissions, and access controls in alignment with global governance standards
Monitor system performance, troubleshoot issues, and coordinate with IT or vendors for resolution
Track training completion, certifications, and compliance requirements across regions
Validate data integrity and perform testing during and after migrations to ensure accuracy and functionality
Ensure standardization of LMS structure, naming conventions, and governance while accommodating regional or business-specific needs
Administer and maintain the global knowledge management platform (e.g., SharePoint, Confluence, or similar)
Organize and manage knowledge repositories, including document libraries, templates, and best practices
Maintain taxonomy, tagging, and metadata standards to ensure efficient search and retrieval
Support and enforce content lifecycle management (creation, review, approval, publishing, archiving)
Promote knowledge sharing and reuse across operating companies
Validate data integrity and perform testing during platform updates or migrations
Ensure standardization of structure, naming conventions, and governance while supporting regional flexibility
Support operating companies across multiple regions, ensuring consistent system use while accommodating local requirements (e.g., language, compliance)
Maintain data integrity across both platforms, including user records, content accuracy, and reporting
Generate and distribute reports and dashboards on learning outcomes, system usage, and knowledge engagement
Support integrations with enterprise systems (e.g., HRIS, SSO, collaboration tools)
Provide end-user support, training, and documentation for both systems
Support system upgrades, enhancements, and global rollouts
Ensure compliance with global data privacy regulations (e.g., GDPR) and internal IT/security policies
Provide onboarding, training, and change support to newly integrated operating companies and administrators