Global Lead, Collaboration Engineering

Fujifilm • Morrisville, NC

6d

About The Position

Fuel the future of how FLBG collaborates. Business Technology & Digital Solutions is accelerating digital transformation across FUJIFILM Biotechnologies, and we’re seeking a visionary, execution-focused leader to own our global collaboration platforms and experience. As the Global Lead, Collaboration Engineering, you will set the global strategy, govern standards, and scale secure, compliant, and high-performing collaboration services across regions—driving adoption and impact for every employee. This is a high-impact role with executive visibility, global scope, and a mandate to transform how we work together across Microsoft 365, Teams (including telephony), SharePoint, OneDrive, mobility, and AV/meeting room experiences.

Requirements

• 15+ years of experience in IT, Digital Workplace, or Collaboration services
• 5+ years in global leadership roles (direct or matrix leadership)
• Proven experience owning global platforms/services (M365, Collaboration, AV, Telephony)
• Experience in highly regulated environments (GxP)
• Strong understanding of service ownership, governance, and operating models
• Deep conceptual understanding of: Microsoft 365 ecosystem, Teams & telephony, SharePoint, OneDrive, and file services, AV/meeting room technologies, Mobility and integration with endpoints
• Strategic & Leadership: Define and execute global digital workplace/collaboration strategies, Strong stakeholder management (engineers to executives), Organizational design and team scaling, Financial governance and vendor management, Data-driven decision making
• Collaboration Platform Expertise (Conceptual & Governance): Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange), Teams telephony and collaboration governance, AV/meeting room ecosystems and standards, Identity integration (Azure Entra), High-level understanding of automation and API-driven platforms
• Service Management & Operations: Strong ITIL knowledge (Incident, Problem, Change, Service Design), Experience defining SLAs, KPIs, and service models, Global service delivery and support integration
• Compliance & Regulatory: Experience working in GxP/GAMP environments, Understanding of validation, audits, and risk management
• Behavioural Competencies: Strong leadership presence and communication skills, Ability to operate in complex, global environments, Outcome-driven and structured mindset, Strong collaboration and influencing skills, Service-oriented leadership with a focus on user experience

Nice To Haves

• Master’s degree preferred (especially for global leadership roles)

Responsibilities

• Define and own the global collaboration strategy and standards across FLBG
• Lead a high-performing global organization of engineers, SMEs, and strategic partners
• Drive platform excellence across Microsoft 365, Teams (collaboration + telephony), SharePoint Online, OneDrive, AV, and meeting room technologies
• Accelerate adoption through user enablement, automation, and self-service
• Ensure service reliability, security, and compliance in highly regulated environments (GxP)
• Provide data-driven insights, executive dashboards, and continuous improvement
• Define and own the global Collaboration strategy
• Establish global standards for: Microsoft 365 ecosystem (Teams, SharePoint, OneDrive), AV/meeting room platforms and telephony, External collaboration and file sharing governance
• Build and govern operating models aligned with ITIL, GxP, and corporate policies
• Define KPIs, SLAs, and service maturity models; ensure audit readiness and regulatory compliance
• Lead and develop a global Collaboration organization (engineering, SMEs, vendors)
• Define capability roadmap and organizational structure; build a high-performance, service-oriented culture
• Act as senior escalation point for collaboration services
• Drive cross-functional alignment across BT&DS, Service Desk, IAM, Security, and Infrastructure
• Own global architecture for Microsoft 365 services; Teams (collaboration + telephony); SharePoint Online & OneDrive; AV, meeting rooms, and conferencing tech
• Govern platform configuration, lifecycle, and adoption
• Define standards for: Workspace governance (Teams lifecycle, permissions, external sharing), Telephony (call queues, voice policies, dial plans), AV room design and global standards
• Drive automation, self-service, and user enablement
• Ensure high availability and performance of collaboration services
• Define and track user experience metrics (adoption, CSAT, call quality, usage)
• Lead global adoption and enablement programs; partner with Service Desk to improve supportability and reduce tickets
• Drive proactive problem management and continuous improvement
• Ensure compliance with security policies and regulatory requirements (GxP)
• Govern external sharing policies, data protection and retention, and identity integration with Azure Entra
• Collaborate with Cybersecurity on conditional access and related controls
• Ensure audit readiness for collaboration services
• Own vendor strategy (Microsoft, AV vendors, telephony providers)
• Manage budgets and cost optimization initiatives
• Drive continuous improvement through analytics and automation
• Provide executive-level reporting and dashboards

Benefits

• EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
• ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager