Global Key Account Manager - Softlines

SGS

1d • Hybrid

About The Position

To retain assigned top customers and nurture those key relationships over time. To become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and sustain accelerated growth targets. In order to maintain and expand business and relationships with significant clients, work in close association with various C&P SL locations and business departments and client different stakeholders. Business development not only will be done through existing clients, but through identifying potential customers within SL industry in Italy. Develop a network of contacts to attract new clients, research market opportunities and oversee growth projects. Help building strategy and plans for business growth in all SL segments in Italy. Maximisation of revenue share opportunities support the growth of global business in Italy for all services where possible. Monitor and review the assigned accounts, in conjunction with the relevant other interested parties to ensure service level and pointing out possible improvement area. Transfer the VOC (innovative solutions and tailored services and tools) to the Global Technical Team and to other parties in need of receiving such frontline inputs. Establish effective working and team relationships with Global and Local colleagues in Italy, EUR and Globally. Supporting business development and marketing teams on promotions and events. Prepare marketing and brand recognition strategies and execute them by partnering with external industry associations and internal marketing team. Effectively communicate clients penetration and account management strategy and business plan with senior management team. Produce & present regular reports and revenue forecasts (according to the practices implemented). Generate opportunities for revenue growth within global accounts consistent with SGS Business Unit Strategy, and specific strategy for key account initiatives. Ensure the alignment and integration of services and operational deliveries in accordance to global C&P and sales strategies. Work in conjunction with C&P sales, operations and other client services staff (EA’s, SA) to achieve client deliverables. Meet assigned goals and key performance indicators (KPIs) as defined by management.

Requirements

• University graduate or equivalent educational background.
• 10+ years’ experience in a multinational organization.
• International business exposure in imported Softlines consumer products in a sales / hunting, program management or key account management function.
• In-depth understanding of the global Softlines products industry.
• Strategical planning, result & goal oriented and strong problem-solving skills.
• Team player, with high ownership and passionate.
• Thinks Strategically – Understands the internal/external environment impacting future business direction. Clarifies critical priorities to create business value.
• Translates Strategy into Actions – Effectively communicates strategy and action plans to others.
• Influences Internally & Externally – Seeks to understand others’ needs and interests to build trust. Convinces others to change the way they think and act.
• Collaborates Effectively – Goes beyond ‘borders’ to connect with others. Shares information and resources across countries / businesses / teams. Leverages diversity to work efficiently. Seeks out and replicates better practices. Overcomes barriers that inhibit interaction.
• Delivers Superior Results – Fosters a sense of urgency to exceed targets. Works to exceed customers’ expectations. Strives for operational excellence. Delivers short-term wins that build on long-term goals.

Responsibilities

• Retain assigned top customers and nurture key relationships.
• Become a strategic partner and advisor to the client.
• Discover new opportunities for mutual benefit and accelerated growth.
• Maintain and expand business and relationships with significant clients.
• Develop a network of contacts to attract new clients.
• Research market opportunities and oversee growth projects.
• Help build strategy and plans for business growth in all SL segments in Italy.
• Maximize revenue share opportunities and support global business growth in Italy.
• Monitor and review assigned accounts to ensure service level and identify improvement areas.
• Transfer VOC (innovative solutions and tailored services and tools) to Global Technical Team and other parties.
• Establish effective working and team relationships with global and local colleagues.
• Support business development and marketing teams on promotions and events.
• Prepare and execute marketing and brand recognition strategies.
• Communicate client penetration and account management strategy and business plan with senior management.
• Produce and present regular reports and revenue forecasts.
• Generate opportunities for revenue growth within global accounts.
• Ensure alignment and integration of services and operational deliveries.
• Work with C&P sales, operations and other client services staff to achieve client deliverables.
• Meet assigned goals and key performance indicators (KPIs).

Benefits

• SGS university and Campus for continuous learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.
• Hybrid working model

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees