Global Key Account Manager - Retail Solution

SGS

1d•Hybrid

About The Position

The Global Key Account Manager is responsible for developing a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level. This role involves identifying and developing new revenue opportunities within the client base, working closely with the SGS network and global Technical Competence Team. The manager will also oversee the successful implementation and delivery of diverse and/or complex client-specific projects on a global basis, ensuring contractual obligations and deliverables are met and client expectations are exceeded where possible.

Requirements

Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments.
Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.
Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.
Experience selling multi-service or solution-based offerings, ideally across multiple customer needs.
Negotiation on Global Master Agreements/ Global Frame Agreements with Global Partner is mandatory.
Experience selling into multinational or cross‑border environments, working with international stakeholders and coordinating internally across regions or service lines.
Worked in fast‑paced, target‑driven environments, managing multiple opportunities and priorities simultaneously.
Fluent English required.

Nice To Haves

Established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
Experience within the TIC sector is an advantage.
Additional European languages are a strong advantage.

Responsibilities

Develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
Identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team.
Manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible.
Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance.
Responsible for the strategic growth and development of key international clients.
Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS.
Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.