Global Key Account Manager, Automotive

SGS•Fairfield, NJ

14h•$120,000 - $150,000

About The Position

In order to cope with the evolution of the Automotive industry, SGS wishes to maximize the opportunities by creating a unique business unit to serve the industry under its division Connectivity & Products. We aim to offer a real “one-stop shop solution” for testing and evaluation including the full range of chemical, mechanical, physical and electronics testing services and cover the whole supply chain from materials and components to the entire vehicle. Manage a portfolio of Global Key Accounts (Automakers and first tier OEM) within a region Act as the voice of SGS when talking to the client and the voice of the client within SGS Develop an in-depth knowledge of each KA strategy to identify how to best market SGS services and maximize share of wallet Maintain a positive and productive business relationship with assigned KAs by securing current business, resolving problems, maximizing work opportunities and optimizing new work potential Job Functions Establish Materials Testing Services in North America (NAM) with focus on the Automotive industry, and VOC testing by organic and acquisitive growth. Responsibility for the strategic planning, business planning, budgeting and operational management of Automotive Materials Testing Services in the US. Ensuring operation’s conformance with SGS quality standards, their optimized operational efficiency and adherence to the global Code of integrity and Operational Integrity guidelines Permanently observe NAM market for Automotive materials testing services, actively listen to customer needs and support regional deployment with a special emphasis on NAM expansion. Support global Testing Services strategy by providing relevant market intelligence, especially on chemical (VOC testing) and physical testing. Manage in close cooperation with VP US Automotive Testing Services the 17025 accreditation processes for the NAM materials testing operations. Manage in close cooperation with the Global Manager Material Testing Services the OEMs accreditation processes relevant for the NAM materials testing operations. Drive relationships with the management of North American OEMs regarding their test lab accreditation programs in order to grow the number of relevant OEM accreditations for the Materials testing laboratory network Report and keep track of planning and KPIs with focus on customer satisfaction and profitability Perform all duties in accordance with the SGS Code of Integrity. Promote the image, capability and integrity of SGS to our clients. Adhere to all quality and safety requirements of the SGS management system. Perform any other reasonable tasks within the above mission as assigned by the VP US Automotive Testing Services Stop any service delivery that may affect the quality / integrity of services and report the situation to higher authority to take action. Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Requirements

Significant (more than 5 years) experience in managing in a senior position in materials testing laboratory for the industry sectors automotive; knowledge of the respective quality systems and product/components standards; experience on VOC testing is a plus
Minimum BS. level engineering degree in chemical engineering, mechanical engineering or equivalent qualification
Fluent in English
Knowledge and experience in test lab processes and organization
Experience in planning and organizational development
Experiences in testing and /or auditing processes and systems
Experience in materials and component standards and OEM requirements
Training/Learning/Knowhow transfer skills
Fosters Innovation - Challenges the way things are done. Allows time for self and others to develop new ideas. Encourages people to think creatively and come up with new ideas.
Thinks Strategically - Understands the internal/external environment impacting future business direction. Clarifies critical priorities to create business value. Assesses potential risks.
Translates Strategy into Actions - Effectively communicates strategy and action plans to others. Agrees on SMART targets/KPIs/objectives that are linked to the strategy. Reviews progress against the defined objectives.
Collaborates Effectively - Goes beyond ‘borders’ to connect with others. Shares information and resources across countries / businesses / teams. Leverages diversity to work efficiently. Seeks out and replicates better practices. Overcomes barriers that inhibit interaction.
Embraces Change - Anticipates the need for change. Seeks out new and improved ways of doing things. Overcomes the barriers to change. Implements change in a timely and effective manner. Champions the importance of change.
Minimum of 3 years of professional working knowledge in Microsoft Office tools

Nice To Haves

experience on VOC testing is a plus

Responsibilities

Manage a portfolio of Global Key Accounts (Automakers and first tier OEM) within a region
Act as the voice of SGS when talking to the client and the voice of the client within SGS
Develop an in-depth knowledge of each KA strategy to identify how to best market SGS services and maximize share of wallet
Maintain a positive and productive business relationship with assigned KAs by securing current business, resolving problems, maximizing work opportunities and optimizing new work potential
Establish Materials Testing Services in North America (NAM) with focus on the Automotive industry, and VOC testing by organic and acquisitive growth.
Responsibility for the strategic planning, business planning, budgeting and operational management of Automotive Materials Testing Services in the US.
Ensuring operation’s conformance with SGS quality standards, their optimized operational efficiency and adherence to the global Code of integrity and Operational Integrity guidelines
Permanently observe NAM market for Automotive materials testing services, actively listen to customer needs and support regional deployment with a special emphasis on NAM expansion.
Support global Testing Services strategy by providing relevant market intelligence, especially on chemical (VOC testing) and physical testing.
Manage in close cooperation with VP US Automotive Testing Services the 17025 accreditation processes for the NAM materials testing operations.
Manage in close cooperation with the Global Manager Material Testing Services the OEMs accreditation processes relevant for the NAM materials testing operations.
Drive relationships with the management of North American OEMs regarding their test lab accreditation programs in order to grow the number of relevant OEM accreditations for the Materials testing laboratory network
Report and keep track of planning and KPIs with focus on customer satisfaction and profitability
Perform all duties in accordance with the SGS Code of Integrity.
Promote the image, capability and integrity of SGS to our clients.
Adhere to all quality and safety requirements of the SGS management system.
Perform any other reasonable tasks within the above mission as assigned by the VP US Automotive Testing Services
Stop any service delivery that may affect the quality / integrity of services and report the situation to higher authority to take action.
Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.