Global Key Account Manager

SGS

5h•$80,000 - $90,000

About The Position

The Global Key Account Manager’s (GKAM) main objective is to ensure the successful implementation and delivery of client projects on a global basis in line with the agreed client plan and ensure that contractual obligations are fulfilled and to identify new revenue opportunities within existing clients and to manage the contract renewal process. This role sits within the Business Assurance (BA) business line and will have global remit. SGS’s Business Assurance portfolio of services includes sustainability assurance (i.e. CSRD, GHG, ESG), assessment, auditing, and certification, medical devices regulatory compliance (i.e. IVDR, ISO 13485), supply chain assurance, SMETA, SCAN), digital trust assurance (i.e. ISO/IEC 27001, ISO/IEC 42001), consultation, and training. We have a global network of specialists and auditors who provide the knowledge and expertise to help companies comply with local and international standards, and ensure their people have the skills, training and professional development to support their organization to thrive. Take ownership of the management of global programs for successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible Prepare and maintain global key account client plans according to the global agreement Communicate the requirements of global contracts to Business Assurance Business Managers and respective operational and technical teams globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing global key accounts Report the performance and outcomes of the SGS services delivered including performance reporting and trend analysis from the programs delivered. Identify new business opportunities and qualify them Identify and implement specific client development strategies within the spectrum of BA’s services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue To achieve or exceed sales targets issued by GKAM Team Leader Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs Function as the advocate, for the global key accounts, within the SGS network, actively coordinating the investigation and resolution/remediation processes for any concerns or complaints Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach Manage customer expectations and contribute to a high level of customer satisfaction. Conduct annual business reviews with global key accounts Monitor customer, market and competitor activity and provide feedback to leadership and business management teams Conduct annual re-evaluation of prices as per global MSA; resecure and/or renew existing global agreements Report all sales activities on the CRM sales pipeline in a timely manner. Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity

Requirements

Bachelor's degree in a business-related program
Minimum of 5 years’ experience in a project/contract management related role
Experience in sales in a consulting/auditing environment
Ability to sell and promote SGS to their clients demonstrated by a track record of meeting sales and performance targets in the service sector
Fluent in English and the language of allocated territory; multiple language proficiency would be an advantage
High level of knowledge of Business Assurance business and products and / or detailed knowledge of target sector
Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
Excellent oral and written communications skills to build strong customer relationships as well as work effectively and collaborate internally
Highly developed presentation skills and ability to interact effectively with senior government officials, and senior management of organizations
Proficient in MS Office Suite and Salesforce CRM
Hold a full driver’s license
Hold a valid passport and be willing to travel internationally
Ability to travel as required (20 – 50%) including internationally

Responsibilities

Take ownership of the management of global programs for successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
Prepare and maintain global key account client plans according to the global agreement
Communicate the requirements of global contracts to Business Assurance Business Managers and respective operational and technical teams globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service
Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing global key accounts
Report the performance and outcomes of the SGS services delivered including performance reporting and trend analysis from the programs delivered.
Identify new business opportunities and qualify them
Identify and implement specific client development strategies within the spectrum of BA’s services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue
To achieve or exceed sales targets issued by GKAM Team Leader
Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs
Function as the advocate, for the global key accounts, within the SGS network, actively coordinating the investigation and resolution/remediation processes for any concerns or complaints
Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach
Manage customer expectations and contribute to a high level of customer satisfaction.
Conduct annual business reviews with global key accounts
Monitor customer, market and competitor activity and provide feedback to leadership and business management teams
Conduct annual re-evaluation of prices as per global MSA; resecure and/or renew existing global agreements
Report all sales activities on the CRM sales pipeline in a timely manner.
Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity

Benefits

Medical, dental and vision insurance, life insurance, employee wellness programs
Competitive pay, 401(k) with company match (immediate vesting upon enrollment), bonus program, employee referral program
Online training courses, virtual and classroom development experiences, tuition reimbursement program
Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)

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