Global Investigator (Triage)

TRM Labs

27d • Remote

About The Position

As a Global Investigator on TRM Labs’ triage team, you are the first line of operational response in a fast-moving crypto disruption pipeline. You process inbound victim complaints, validate AI investigation tooling outputs, and route cases into workflows that can lead to frozen scam proceeds, takedowns, and recovered assets. Your dispositions determine whether a complaint becomes a freeze, escalation, recovery handoff, victim notification, or case closure.

The role handles a high-volume queue and supports an around-the-clock, distributed operation. You will work primarily during US business hours in your local time zone, maintain clear written handoffs, and coordinate with teammates in other regions. The position is remote and distributed-first, with no routine onsite requirement, and includes a formal on-call rotation for high-priority events.

The triage team pairs seasoned crypto tracers with rising investigators. The role is designed to accelerate development toward deeper tracing work through close collaboration with experienced Global Investigators and intelligence-trained contributors. The work is time-sensitive and operationally demanding, involving real victims and decisions that can affect whether funds are recovered.

Requirements

• Investigative or analytical experience in the private or public sector.
• Strong AI fluency, including daily use of AI tools as a co-pilot in a high-volume queue and sound judgment about when their output is wrong.
• Baseline crypto knowledge and ability to recognize threat types such as investment scams, pig-butchering, and ransomware.
• Ability to prioritize and work independently during hours when the rest of the team is offline.
• Ability to provide clear written handoffs.
• Receptiveness to feedback from experienced tracers and engineers, and motivation to improve the triage process.
• US citizenship required.
• Ability to obtain Public Trust clearance.

Nice To Haves

• Standard North American EST business-hours availability is preferred, with overlap for daily handover to and from other regions.
• One to three years of investigative or analytical experience is suitable.

Responsibilities

• Validate and route hundreds of complaint dispositions each week, supporting a live asset-recovery pipeline.
• Review AI first-pass investigation output and identify errors such as false positives, merged syndicates, and misclassified scam patterns.
• Enrich complaint selectors using commercial data-source integrations and on-chain and off-chain checks to determine what is actionable.
• Maintain clean shift handoffs so leads are not dropped and the US-hours queue continues moving.
• Provide structured feedback to engineering about where the AI triage model misses so its precision improves.
• Participate in a formal on-call rotation for high-priority events, including active hacks, law-enforcement support, and other time-sensitive matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed