Global Head of Renewals - SaaS

Ashby•,

8d•$200,000 - $250,000

About The Position

Ashby is seeking a Global Head of Renewals to lead its post-sales renewal engine. This senior, revenue-critical leadership position is responsible for building and scaling Ashby’s global renewal function, driving Net Revenue Retention (NRR) while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent commercial experience for customers. The role involves partnering closely with Customer Success, Sales, Finance, Legal, and Revenue Operations to establish the necessary systems, processes, and team to support a sophisticated customer base. A key aspect of this role is hiring and scaling the team, setting clear expectations, inspecting outcomes, coaching for excellence, and maintaining a high performance bar. This position reports directly to the VP of Customer Success and has significant executive visibility.

Requirements

Post-sales revenue leader with experience owning renewals, retention, and NRR in a scaling B2B SaaS environment (ideally Series D or beyond)
Experience leading an Account Management function, Renewals or Contract Management team
Deep experience hiring, coaching, and driving performance management
Comfortable setting a high bar, giving direct feedback, and working toward excellence
Ability to think in systems, not one-off solutions, and enjoy building scalable commercial frameworks
Excel at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps
Balance customer empathy with business rigor, believing great commercial experiences are transparent, principled, and fair

Responsibilities

Lead and scale a centralized global Contract Management team (currently 9, will be 15+ by end of this year)
Hire, coach, and develop managers and individual contributors, evolving current role definitions, performance standards, and career paths
Further refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline
Foster a culture of ownership, accountability, and principled decision-making
Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements
Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric
Ensure renewals are executed consistently and predictably, aligned with long-term customer and business value
Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g. Plus to Enterprise)
Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and clear visibility into NRR performance
Build scalable renewal processes cross functionally that support Ashby’s growth while maintaining a high-quality commercial experience
Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain high standards with regard to pricing guardrails, discounting frameworks, and approval workflows
Maintain consistency and rigor in commercial decisions while enabling thoughtful flexibility when warranted
Uphold Ashby’s strong pricing discipline as we continue to scale upmarket
Oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs (in close partnership with Legal)
Ensure the team can confidently lead enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment