Global Field Services Director

Entegris • San Luis Obispo, CA

7d • Onsite

About The Position

The Role: We are seeking a Global Field Services Director to join our team. This role leads global field service delivery through regional/service leaders to deliver safe, scalable, and high-performing on-site service in semiconductor fab environments. The Director translates business strategy into a global service operating model, sets multi-year targets, and is accountable for performance, customer outcomes, and budget across regions.

Requirements

• Bachelor’s degree required (Engineering, Operations, or related); advanced degree preferred or equivalent experience.
• 10+ years of progressive leadership in field service/service operations for semiconductor capital equipment, sub-fab systems, or mission-critical fab support (including leading managers/leaders across regions).
• Strong operating discipline with service systems of record (ERP/CRM/service management), installed base data, and analytics/dashboarding to manage performance at scale.
• Demonstrated ability to lead across cultures and geographies and communicate effectively with executive stakeholders, key accounts, and internal cross-functional partners.
• Service-commercial acumen: experience influencing/owning budgets, forecasting, and service contract strategy () and partnering with Sales to win and retain business.

Nice To Haves

• Deep understanding of semiconductor fab operations and service expectations.
• Proven escalation leadership with top semiconductor customers, including executive communications and structured problem-solving (RCA/8D) with Quality and Engineering.
• Experience driving reliability and serviceability improvements using field and feeding insights into product roadmaps.
• Strong knowledge of EHS and compliance requirements relevant to semiconductor fab environments (customer safety programs, permits, contractor requirements) and experience building a safety-first field culture.

Responsibilities

• Direct the global field service strategy and operating model for a semiconductor installed base through regional/service leaders.
• Establish global and regional objectives and scorecards and lead standardized operating reviews to drive execution.
• Partner with Business Units, Product/Service Product Management, Sales/Key Account teams, Quality, Engineering, Operations and Supply Chain to align priorities, govern escalations, and close systemic issues impacting customers.
• Own the service commercial rhythm with regional leaders to grow profitable service revenue while improving customer outcomes.
• Drive global parts/spares strategy and planning in partnership with Operations to support fab uptime commitments.
• Ensure field readiness for new product introductions and changes (service plans, training/certification, tools, documentation, safety/cleanroom protocols, design for service feedback into design).
• Establish global training, qualification, and knowledge-sharing standards (playbooks, technical forums, lessons learned) to enable consistent execution across regions and shifts.
• Develop organizational capability by leading and developing leaders; build succession plans, strengthen performance management, and scale best practices across regions.
• Drive operational excellence using standard methods (lean/CI) and a global KPI framework; identify systemic constraints and execute cross-functional improvements that reduce downtime and improve customer experience.
• Ensure governance for service management systems, including data integrity, compliance to required processes, and adoption across regions.
• Own the voice-of-customer loop for services; translate field and key account insights into corrective actions, service playbook updates, and product/serviceability improvements.
• Create a culture focused on lean practices to maximize service delivery efficiency and responsiveness.
• Lead strategic and tactical planning for the field services organization.
• Create measurable and realistic global and regional performance targets in conjunction with service leadership and regional sales teams.
• Provide resource planning including headcount, budgeting and inventory consistent with overall growth and regional objectives.
• Interface with service product management and BU leadership to develop field requirements and implementation plans for new services and products.
• Support the escalation process for customer issues.
• Monitor and drive improvements in escalation response and resolution time.
• Provide leadership in resolving high priority or ongoing escalations, communicating with QA, engineering, manufacturing and BU leadership as required.
• Present voice of customer feedback to business units and operations on product quality, delivery and performance issues.
• Align with global EHS organization to continually monitor and improve safety practices.

Benefits

• Pay range for this position is $167,000 to $250,000 with pay commensurate on the candidate's experience.
• At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences.
• We believe what we do is as important as how we do it.
• People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are.
• This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.
• Learn more about why people enjoy working at Entegris.

What This Job Offers

• Job Type: Full-time
• Career Level: Director