Global Event Registration Lead
About The Position
We are seeking a talented and highly detail-oriented individual to join our team as the Global Events Registration Lead. Do you thrive in a fast-paced and dynamic environment? Do you have a knack for details, database management, and customer service? If so, we have an exciting opportunity for you! In this role, you will be responsible for managing and optimizing the operational aspects of our global events, ensuring seamless execution and superior attendee satisfaction. The Global Event Operations Lead will be responsible for the more technical aspects of events, such as registration, attendee database management, year-on-year reporting, etc. This position will have a high level of visibility to the SeneGence Distributor base and must demonstrate a positive and excellent customer service attitude.
Requirements
- College degree in a related field (e.g., business administration, database technology, hospitality management) OR registration, hotel guest service, customer service, or other applicable experience in lieu of a degree
- At least 2 years of additional related experience
- Ability to stay calm and clear-headed in a fast-paced and ever-changing environment.
- Demonstrate optimism, resilience, and a can-do attitude.
- Strong data entry skills and ability to interpret reports.
- Proficient in Microsoft Office Suite: Word/Excel/Power Point.
- Strong organizational skills and attention to detail.
- Able to prioritize and manage multiple projects at one time.
- Excellent communicator and problem-solver.
- Works well cross-functionally with other departments/in country teams.
- Able to travel as needed or required.
- Must be able to stand and/or sit for extended periods of time.
- Consistent and regular attendance is expected.
- Possession of a valid state driver license (or ability to obtain one).
- Possession of a valid passport (or ability to obtain one).
Nice To Haves
- Direct sales/MLM experience is a plus.
- Experience in Cvent highly desired
- Knowledge of competitive marketplace, online space, and SeneGence.
Responsibilities
- Develop and maintain registration webpages and software (Cvent) for all corporate-sponsored events, such as Seminar, Leaders, Princess in Training, and Royalty Leadership Training.
- Manage registration processes including entering/modifying orders, data entry, and quality control of online conference registration.
- Produce and analyze reports and provide a summary identifying key insights from your data for internal and external use.
- Coordinate the on-site implementation of registration and check-in procedures utilizing Cvent OnArrival 360, and generate attendee name badges.
- Guide onsite volunteers by developing a sign-up process and pre-event information to ensure their effective participation in the event.
- Assist the Sr. Event Manager with developing the Speaker Resource Center in Cvent and providing information to trainers.
- Handle chargeback issues with Cvent and Accounting and process orders and refunds as needed.
- Create and maintain filing systems.
- Attend and work at events as assigned.
- Maintain registration inventory and order supplies as needed.
- Train and guide temporary and SeneCare staff for on-site registration.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
