Global Enterprise Advisor - Account Services

Verizon•Alpharetta, GA

2d•Hybrid

About The Position

You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts. All this requires excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance to find mutually beneficial solutions. Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities. Maintaining up-to-date client account profiles and oversight of contract deliverables. Implementing and tracking multiple projects for assigned accounts. Working closely with the key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities. Employing Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact. Collaborating with field partners to find opportunities for increased penetration and opportunities to improve life cycle management indicators.

Requirements

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Customer service experience supporting business and government accounts.
Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Nice To Haves

Bachelor’s degree.
Experience with Microsoft Excel or Google Sheets pivot tables, basic formulas and reporting.
Comfort using web cam to communicate with customers.
Excellent time management skills.
Account Management experience.
Experience using Work Flow Manager (WFM).
Experience using Salesforce.

Responsibilities

Utilize Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities.
Maintain up-to-date client account profiles and oversight of contract deliverables.
Implement and track multiple projects for assigned accounts.
Work closely with key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.
Employ Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact.
Collaborate with field partners to find opportunities for increased penetration and opportunities to improve life cycle management indicators.