Enterprise Account Manager, Services

Block•San Francisco, CA

10h•$108,200 - $202,800•Remote

About The Position

Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Enterprise accounts within our Services vertical. This team partners with some of Square's largest services-vertical sellers — diverse businesses spanning sports & entertainment, health & beauty, home services, and professional services. In this role, you'll serve as a trusted advisor to services executives and operators, helping them evaluate their tech stack and scale using Square's ecosystem.

Requirements

5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
Proven success growing and retaining a book of business at the enterprise level
Consistent over-performance on key metrics and revenue targets
Strong discovery and consultative selling skills
Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
Demonstrated success retaining and expanding strategic accounts
Experience negotiating contracts and pricing with senior stakeholders
Exceptional written and verbal communication skills
Creative, strategic problem-solver who thrives in ambiguous environments
Growth mindset, empathetic collaborator, and positive team player

Nice To Haves

Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required

Responsibilities

Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction
Consult with business owners and executives to uncover opportunities across payments, business management, and banking tools
Design and implement customized solutions that drive measurable business results
Act as the voice of the customer, advocating for enterprise services seller needs with Product, Engineering, and Operations teams
Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
Visit customers in-person where appropriate for negotiations and/or churn prevention
Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
Deliver white-glove support, resolving critical issues and proactively driving engagement