Global Enrollment Management Specialist

Chicago Headquarters•Chicago, IL

4d•Onsite

About The Position

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences. The Global Enrollment Management (GEM) Department serves all students who apply and/or are admitted to IES Abroad programs, and those who apply to SAF programs. The GEM Specialist role acts as the admissions officer for a portfolio of programs and is responsible for administering and moving students through the admissions process. Additionally, GEM Specialists are responsible for oversight of student visa requirements, including liaising with consular officials and other visa officers, maintenance of student visa resources, and visa application review via the ACCeSS Program.

Requirements

Minimum one year data entry or administrative experience
Database literacy and extensive knowledge of Microsoft Office and Excel
Ability to organize and prioritize multiple projects and to meet deadlines
Strong written and verbal communications skills
Effective interpersonal communication skills and customer focus
High attention to detail with the capacity to maintain accurate records
Collaborative approach to problem solving
Takes responsibility for actions, results, and mistakes

Responsibilities

Act as admissions officer for assigned programs by reviewing all student documents and submitting complete applications to host institutions in a timely and accurate manner
Serve as contact in GEM department providing exceptional service to students, university coordinators, other internal departments, international country offices, and IES Abroad Centers
Maintain student data in database and client relations management system
Collaborate with consulates and embassies to provide accurate visa application instructions to students and IES Abroad constituents
Monitor visa requirements for student travel and compile documentation to support students in navigating the visa process
Review student visa applications, manage batch oversight for assigned consulate(s), and provide resources, instructions, and guidance to students and colleagues
Communicate regularly with all constituents regarding individual students, program changes, and other updates
Create, manage, and review high volumes of online forms
In consultation with other departments, provide input for effective, easy to read, and streamlined pre-departure content and communications to admitted students
Serve organization’s need for reports and analysis of enrollment data
Maintain orderly and confidential filing systems and record keeping
Regular and predictable attendance is essential for this position
Take on special projects, other duties, and tasks as assigned