Global Enablement Program Manager

Block•San Francisco, CA

3d•$135,800 - $245,400•Remote

About The Position

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Requirements

5+ years of related experiences in sales, sales training, sales enablement, learning & development or a related field.
Well versed in learning methodologies and facilitation techniques, especially for a sales team.
AI-fluent with a proven track record of utilizing AI tools to scale programs.
Direct experience working within sales organizations.
Proven ability to manage a project from inception to completion in a well organized and professional manner.
Experience measuring and articulating the impact of L&D programs on bottom line sales performance.
A history of facilitating learning experiences through a variety of platforms (in-person / virtual lectures, experiential learning, asynchronous / on-demand).
Demonstrated experience partnering with and influencing key stakeholders to understand & synthesize the needs of a global sales organization and how various enablement solutions can move the needle.
Ability to execute and meet swift deadlines in a fast paced, rapidly changing environment.

Responsibilities

Develop a global enablement & training strategy that educates teams on core value proposition, product launches, business updates and more.
Support teams with the tools to do their best work through training, use cases etc.
Grow the team’s capability with selling skills, opportunity frameworks, and continuous learning.
Build tools and support teams to ensure our teams are utilizing all the skills available to them, to be successful in their role, with a focus on AI.
Own and manage our internal content platform, ensuring it is clean and up-to-date, and most importantly that our teams love and engage with us.
Collaborate closely with revenue leadership to identify and prioritize improvements to the ongoing sales skills program(s.).
Balance time between facilitating training classes, program management responsibilities, and strategic planning.
Scale globally but think regionally: Take the time to understand the unique needs of each market and build a global enablement program.
Communicate across the business with product & business updates, including both email communication and live presentations.
Closely collaborate with the B2B content & other GTM functions to ensure their content is driving maximum engagement and utilization internally.