Global Director People Operations & Experience

Infios US•Minneapolis, MN

1d•Remote

About The Position

The Global Director People Operations & Experience leads Infios's global HR service delivery function, core HR team, and first-line employee support. The role is responsible for delivering effective People & Culture services across APAC, EMEA, and the Americas, while optimizing processes, policies, Workday, AI capabilities, and the broader people technology ecosystem to improve employee experience and business performance. The director oversees global People Operations service delivery, including service models, tiered support, self-service, escalations, service-level agreements, case management, and performance metrics. The role owns hire-to-retire processes and related governance, employee records, onboarding and offboarding, global mobility and employment infrastructure, payroll operations, compliance, and workforce data governance. It also partners with IT and other business and HR functions on technology roadmaps, integrations, automation, audits, process improvements, talent management support, and change adoption. This is a remote role in a dynamic, international environment. The advertised salary range is $160,000–$180,000, with individual compensation determined by factors including experience, education, skills, location, and business considerations.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field.
At least 10 years of experience in HR, including at least 5 years in a global leadership role.
Experience leading HR transformation, AI adoption, and process automation initiatives.
Expertise optimizing Workday as an HR platform and designing processes using best practices.
Experience in payroll operations and mobility.
Strong understanding of HR service delivery best practices.
Strong understanding of operations in the United States and European contexts.
Strong knowledge of U.S. and European labor laws and regulations.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively in a remote, dynamic environment.
Strong analytical and problem-solving skills.

Nice To Haves

Master's degree preferred.

Responsibilities

Lead and manage global People & Culture Excellence teams across APAC, EMEA, and the Americas.
Work with local People & Culture Operations leads to resolve complex issues.
Represent People & Culture in cross-functional process improvements, implementations, audits, and other initiatives.
Define and evolve the global People Operations service delivery model, including tiered support, self-service, and escalation frameworks.
Oversee HR service delivery using Workday and establish service-level agreements, case management standards, and performance metrics.
Streamline and refine HR processes and workflows to reduce complexity and improve efficiency.
Establish data quality standards and internal audits for employee data in the global HRIS.
Own the people technology roadmap and ecosystem strategy in partnership with IT; evaluate and implement HR technologies, AI capabilities, integrations, and automation.
Lead system releases, prioritization, change management, and adoption efforts.
Drive employee and manager self-service through enablement and communications, and improve the accessibility and usability of HR services.
Oversee hire-to-retire processes, including onboarding, internal mobility, organizational changes, offboarding, transaction management, governance, and employee records.
Oversee global employment compliance, mobility and relocation processes, and employer-of-record and contingent workforce governance.
Support talent acquisition, development, and retention through efficient HR service delivery, collaborating with other HR leaders on process integration.
Ensure global labor-law and regulatory compliance and develop and enforce policies that mitigate HR-related risks.
Oversee SOC audits and controls.
Manage payroll operations with precision and efficiency.
Use help desk analytics to assess service delivery and identify improvement opportunities; report service metrics and insights to senior leadership.
Establish enterprise workforce data governance standards and partner with People Analytics on trusted data and reporting.
Ensure audit readiness and data integrity across people systems.