Global Delivery & Offshore Leader

BDO•Toronto, ON

55d•Hybrid

About The Position

BDO Canada is seeking a Global Delivery & Offshore leader to mature and scale BDO's global delivery capability across India, Mauritius, LATAM, and future delivery centres. This role will establish a unified operating model that enables service lines to leverage global talent effectively while delivering enterprise-grade services to clients. The successful candidate will drive operational excellence, utilization, profitability, workforce planning, and continuous innovation across the offshore ecosystem. As BDO continues to move up-market, enterprise clients increasingly expect global delivery models, 24x7 support, follow-the-sun operations, AI-enabled delivery, and optimized delivery economics. This leader will build the capabilities required to meet those expectations while creating a competitive advantage for BDO. BDO has established multiple offshore delivery centres that have grown independently over time. As demand for enterprise-scale managed services and consulting delivery increases, BDO requires a unified global delivery strategy that standardizes operating models across delivery centres, creates consistent client and employee experiences, enables proactive workforce planning across Advisory, improves delivery quality and efficiency, supports enterprise clients with global, 24x7 delivery capabilities, expands offshore leverage while maintaining quality and customer satisfaction, and integrates AI into the delivery model to improve productivity and scalability. This role will partner closely with Advisory leadership, Managed Services, Operations, HR, Talent Acquisition, Finance, and Technology to build a world-class global delivery organization.

Requirements

Proven experience building, scaling, or transforming offshore or global delivery organizations within consulting, professional services, IT services, or managed services.
Experience leading multi-country delivery centres.
Strong understanding of global delivery operating models.
Demonstrated success improving utilization, profitability, and delivery performance.
Experience implementing governance frameworks and operational standards.
Strong workforce planning and resource management experience.
Experience supporting enterprise clients with global delivery models.
Understanding of AI, automation, and modern service delivery capabilities.
Strong executive communication and stakeholder management skills.
Experience collaborating across business units and influencing senior leaders without direct authority.

Responsibilities

Develop and execute BDO Canada's global delivery strategy aligned with Advisory growth objectives.
Define the future-state operating model across India, Mauritius, LATAM, and future delivery centres.
Establish consistent governance, policies, processes, and service standards across all locations.
Develop a multi-year roadmap for expanding global delivery capabilities.
Standardize delivery methodologies, onboarding processes, quality standards, KPIs, and governance across delivery centres.
Establish executive governance forums with business leaders and delivery centre leadership.
Define capacity planning, workforce management, escalation, and performance management processes.
Develop standardized reporting for utilization, productivity, quality, financial performance, and customer satisfaction.
Partner with Advisory service line leaders to proactively understand future talent and delivery requirements.
Build scalable offshore workforce plans aligned to business growth.
Identify opportunities to offshore new capabilities and functions across Advisory.
Act as the strategic advisor to practice leaders on global delivery models.
Design and implement repeatable global delivery models that combine Onshore consulting, Offshore delivery, Nearshore delivery, AI-enabled automation, and Managed services.
Develop "follow-the-sun" operating models supporting enterprise customers.
Establish best practices for transitioning work between global teams.
Improve collaboration between onshore and offshore resources.
Drive continuous improvement across offshore delivery.
Improve delivery efficiency, quality, and predictability.
Establish productivity benchmarks across service lines.
Lead initiatives aimed at achieving near 1:1 productivity compared to onshore delivery where appropriate.
Identify and eliminate operational bottlenecks impacting delivery.
Own overall utilization and profitability of the offshore program.
Optimize resource mix across locations.
Improve offshore leverage ratios.
Monitor financial performance against targets.
Develop business cases for expansion into new delivery centres.
Create structured innovation programs for non-billable capacity.
Develop industry accelerators, reusable assets, AI capabilities, and intellectual property.
Partner with service lines to develop delivery automation.
Promote knowledge sharing and cross-centre collaboration.
Partner with HR and Talent Acquisition on workforce planning.
Develop career paths for offshore professionals.
Improve employee engagement and retention.
Establish leadership development programs across delivery centres.
Build a high-performance culture with consistent expectations globally.
Champion AI-enabled delivery across the offshore ecosystem.
Identify opportunities for automation, copilots, knowledge management, and intelligent service delivery.
Standardize delivery tooling across centres.
Improve operational visibility through dashboards and analytics.
Ensure offshore delivery consistently meets enterprise client expectations.
Improve delivery quality, responsiveness, and customer satisfaction.
Support major pursuits by designing scalable global delivery solutions.
Participate in executive client discussions regarding global delivery strategies.
Establish a culture focused on Lean, continuous improvement, automation, and operational excellence.
Measure and improve Quality, Speed, Productivity, Customer satisfaction, Employee engagement, and Financial performance.
Demonstrate BDO Canada's core values through all aspects of your work: Integrity, Respect and Collaboration.
Understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
Identify, recommend, and be focused on effective service delivery to your clients.
Share in an inclusive and engaging work environment that develops, retains & attracts talent.
Actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
Grow your expertise through learning and professional development.