Global Customer Success Manager

NielsenIQ•Boston, MA

8d•$120,765 - $129,100•Hybrid

About The Position

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. This role involves assisting with market research projects, including gathering information on market conditions, competitor analysis, and measuring marketing effectiveness using NielsenIQ/GfK's tools. The position requires preparing reports, analyzing customer data, and presenting findings to clients. Key responsibilities include managing platform rollouts and implementation, driving platform adoption, designing action plans, and ensuring client feedback influences product roadmaps. The role also involves presenting the Newron platform to clients, delivering navigation metrics, coordinating client services across regions, and assisting with platform migration efforts. Additionally, the position focuses on driving platform adoption through activation, reactivation, and engagement processes, performing ROI analysis, delivering industry business reviews, building client success plans, and identifying cross-sell/up-sell opportunities. The role is accountable for maintaining high client satisfaction levels, measured by Net Promoter Score (NPS). Telecommuting may be permitted, with up to 10% travel required.

Requirements

Bachelor’s degree in Business Administration, Data Science, Chemistry, or related
7 years of experience required

Responsibilities

Helping research market conditions in local, regional, national, or online markets.
Assisting with the gathering of information to determine potential sales of client products.
Helping gather information on clients' competitors using NielsenIQ/GfK's data, including prices, sales, and/or methods of marketing or distribution.
Helping prepare reports about NielsenIQ/GfK's market research findings by illustrating data graphically and/or by translating complex findings into written text.
Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential markets or factors affecting product demand.
Helping measure the effectiveness of client marketing, advertising, or communications programs/strategies by using NielsenIQ/GfK's gfknewron tool for consumer data.
Seeking and providing information to help companies determine their position in the Marketplace.
Helping forecast and/or track marketing or sales trends by analyzing collected data.
Monitoring industry statistics and/or following trends in trade literature.
Assisting with the company's gfknewron insight platform, including duties relating to key performance indicators (KPIs) and methodologies.
Helping the company with market research projects relating to the technical goods market.
Regularly presenting market research performance data to the company's clients for global markets where NielsenIQ/GfK's data is available.
Helping manage and coordinating Nielsen IQ/GfK's platform roll out and implementation efforts for countries within specific global accounts.
Helping drive and coordinating NielsenIQ/Gfk's market research platform adoption efforts within the company's global client organization.
Assisting with the design and control of NielsenIQ/GfK's action plans for various countries to guarantee the company meets its regional adoption goals and (global) user targets for market research projects.
Helping ensure NielsenIQ/GfK's global client feedback impacts the company's future (product) roadmaps for market research projects.
Assisting with NielsenIQ/GfK's digital transformation processes by presenting the Newron platform to U.S.-based clients, as well as to global clients.
Helping deliver insightful Newron navigation metrics and actionable recommendations to GfK's clients.
Helping coordinate market research client services by cross regions and by categories.
Assisting with GfK's migration efforts for the gfknewron platform for U.S.-based accounts.
Helping drive NielsenIQ/GfK's adoption efforts for the gfknewron platform within client organizations, including assisting with activation, reactivation, and engagement processes.
Helping design and controlling GfK's action plans for market research projects.
Performing tasks relating to return on investment (ROI) strategies by utilizing the company's data in a solid story telling format and by integrating market performances as a means of helping clients improve business results.
Delivering industry business reviews (market research data) to senior client audiences using NielsenIQ/GfK's data/platforms.
Helping build client success plans and client use cases to better prepare internal teams and GfK's clients on migration efforts for the market research platform.
Helping implement the company's gfknewron platform in U.S.-based retail panels.
Identifying cross sell and up sell opportunities, supporting NIQ-GfK business expansion within clients.
Accountable for sustaining high satisfaction level through client servicing, measured by Net Promoter Score (NPS).