Global Customer Relations Specialist

BALL HORTICULTURAL COMPANY • West Chicago, IL

2d • Onsite

About The Position

PanAmerican Seed is an internationally renowned breeder and producer of F1 and Open Pollinated flower and vegetable seeds based in West Chicago, IL. We are seeking an outgoing, highly organized and detail orientated Global Customer Service Specialist to provide world class customer service to our broad customer base that stretches across 5 continents and over 93 countries. The ideal candidate will demonstrate initiative, drive, and flexibility, be an active team player with other members of the GCSS team, and willing to go the extra mile to ensure complete customer satisfaction.

Requirements

• Must have 1-3 years of customer service experience in a fast-paced, high transaction/ high pressure environment.
• Excellent verbal and written communication skills are required.
• Must have at least a high school diploma/GED.
• PC knowledge including proficiency with MS Word, Excel, Outlook and Microsoft Teams is required.
• Must be able to work as in a team environment
• Well organized and detail-oriented skills
• Sensitivity to cultural, religious, political and language differences across a wide range of countries

Nice To Haves

• International customer service experience a plus
• Being bilingual is a plus.
• SAP experience highly desirable

Responsibilities

• Provide full spectrum of customer service support to customers including booking orders, order confirmations and order changes in a reliable and timely manner – to ensure the highest level of CS support in our industry
• Ability to organize daily workflow to meet customer timeframes – to keep up with daily incoming orders
• Track booked orders to ensure that all necessary paperwork and work is completed for an on-time delivery, including backordered seed and freight and follow up as necessary. Notify customers of issues that may delay delivery - to keep customers well informed on the progress of their orders
• Apply for phytosanitary certificates and other international documents via the USDA website and other electronic means that are needed for export of product – so that orders are scheduled for delivery in a timely manner
• Resolve customer complaints – for the potential to update business processes and ensure repeat business
• Perform a variety of customer service-related tasks as assigned
• Support the entire Global Customer Service team as needed – so that no customers, or orders, are left unattended or un-booked in the absence of their dedicated CS rep
• Learn basic knowledge of PanAmerican Seed products and Product Forms – needed so that they can book orders from sometimes cryptic Purchase Orders

Benefits

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• Employee Assistance Program and Positive Health programs
• An onsite subsidized café overlooking renowned display gardens and restored natural areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED