Global Customer Intelligence Analyst, Global Commercial Analytics

''•Toronto, ON

5h•CA$81,600 - CA$108,900•Onsite

About The Position

McCain feeds the world — and the way we grow is by helping the world's biggest food customers grow with us. The retailers, restaurant chains, and foodservice operators we partner with don't just want a fry supplier; they want a partner who shows up with sharper insight about their shoppers, their menus, and their categories than they have themselves. That's where this role lives. You'll be the analytics and storytelling partner to the Sales Leaders who own our global strategic customer relationships. Your job is to understand each customer as deeply as they understand themselves — their growth strategy, their consumer, their category dynamics — and turn that understanding into the kind of insight-led narrative that wins joint business planning meetings, shapes annual line reviews, and unlocks new growth bets. The output isn't a dashboard buried in SharePoint; it's the deck that gets walked into a customer's headquarters, the newsletter that lands in their inbox, the half-page chart that reframes how they think about a category. This is an AND role for someone who is a data analyst who happens to be a strong storyteller, AND a creative communicator who refuses to put a number on a slide they can't defend.

Requirements

5+ years in a data analytics, customer insights, category management, or commercial analytics role — ideally one where your output was seen by external stakeholders, not just internal ones.
Strong analytical foundation — comfortable working across structured and unstructured datasets, building hypotheses, validating them in data, and knowing the difference between a real signal and noise.
Power BI — able to build the dashboards and models that feed your customer-facing work, with working knowledge of DAX and Power Query.
SQL — can read, write, and validate queries independently against enterprise data sources.
Exceptional presentation craft — you build slides that a senior customer would actually want to read: clean layout, sharp charts, tight narrative, no clutter. PowerPoint at an advanced level (or equivalent design tooling).
Data storytelling — you can take a messy analysis and land it in a five-slide narrative that a Sales Leader can walk into a customer meeting and deliver.
Customer and commercial instinct — you naturally think about the customer's customer (the shopper, the diner, the operator) and frame insights around their growth, not just ours.
Executive presence — comfortable presenting to senior internal stakeholders and, when called on, to external customer audiences. Composed under questioning, clear under pressure.
Bachelor's degree in Business, Marketing, Analytics, Economics, Engineering, Mathematics, or a related field — or equivalent demonstrated experience.

Nice To Haves

Experience in CPG, retail, or foodservice — particularly in roles supporting national or global customer relationships (key account analytics, category management, shopper insights, customer marketing).
Hands-on work with syndicated data: Circana (IRI), NielsenIQ, Datassential, Technomic, Placer.ai, Kantar, Numerator, or similar shopper/foodservice panels.
Experience producing dynamic content formats beyond static decks — interactive PDFs, embedded dashboards, video-narrated insights, customer-facing newsletters, or microsites.
Working knowledge of Salesforce, SAP, and Databricks, or comparable CRM, ERP, and lakehouse platforms.
Light design fluency — comfort with brand templates and visual hierarchy; familiarity with tools like Figma, Adobe Express, or Canva for occasions when PowerPoint won't cut it.
Exposure to AI-assisted content generation (e.g., Copilot, generative tools) and a point of view on where it helps versus where it doesn't.
Experience working across multiple regions and time zones in a matrixed global organization.

Responsibilities

Partner with Sales Leaders across our global strategic customer portfolio (Foodservice distributors, QSR, Retail) to understand each customer's opportunities for growth and how analytics can support
Source, integrate, and analyze the data that matters to each customer: internal sales, consumption panels, foodservice and menu intelligence, foot-traffic, macro and category trends, and the customer's own publicly available signals.
Propose new research or data sources where relevant
Build client-ready outputs (e.g., contribute to joint business review decks, growth-opportunity narratives, category insight briefs, executive newsletters, and dynamic content formats)
Develop point-of-view analyses that go beyond reporting: "here's what's happening in your category, here's why, here's what we'd do about it together."
Present alongside Sales Leaders in customer-facing meetings when the story benefits from the analyst in the room (e.g., explaining methodology, fielding hard questions, and standing behind the recommendation)
Build reusable assets and templates that scale insight delivery across multiple customers without losing the bespoke feel each strategic customer expects.
Stay close to the broader Global Commercial Analytics team to leverage shared data products, contribute to the syndicated data roadmap, and make sure customer-facing work is grounded in the same source of truth that powers internal decisions.
Build strong relationships with Global Sales Leaders to bring customer-level context into the analytics you’re seeing. Help establish the “why” behind the trend
Partner with Region Insights and Category teams on insights, data and analytics where relevant to maximize customer and business impact.
Build a community or practice with region Insights and Category teams to lead thought leadership sessions and insight sharing relevant to both McCain and customer audiences.