Global Customer Delivery Enablement Manager

WalkMe • Raleigh, NC

21h • Hybrid

About The Position

The Global Customer Delivery Enablement Manager is a pivotal role responsible for driving the technical proficiency and delivery excellence of the WalkMe Global Customer Delivery organization. You will develop the strategy and execution for onboarding, continuous learning, and methodology certification for our Professional Services consultants. Working closely with Services leadership, you will ensure our global delivery teams have the tools, technical knowledge, and consulting frameworks necessary to drive world-class customer outcomes and maximize the value of the WalkMe platform.

Requirements

• 5+ years in Professional Services, Customer Success, or Services Enablement within a SaaS environment.
• Bachelor’s or Master’s degree in Business, Information Technology, or a related field.
• Proven experience in instructional design for technical audiences; you can translate complex product features into "how-to" delivery guides.
• Deep understanding of the Digital Adoption Platform (DAP) marketplace or high-growth software implementation cycles.
• Experience managing complex, cross-functional programs across multiple time zones (Global experience preferred).
• Proficiency in Google Suite, Mindtickle, Synthesia, Confluence, WalkMe Learning Arc and project management software.
• Ability to become a power user of WalkMe to build in-app guidance for our own consultants.
• Experience using AI tools to accelerate content creation and technical documentation.
• Ability to correlate training completion with service delivery metrics and CSAT/NPS scores.
• Exceptional presentation skills, with the ability to command a room of highly technical architects and consultants.

Responsibilities

• Improve time-to-productivity for new consultants by enhancing onboarding programs and technical bootcamps.
• Evaluate the effectiveness of enablement programs by tracking key performance indicators (KPIs) such as billable utilization, project health scores, and customer time-to-value.
• Standardize global delivery methodologies to ensure a consistent and high-quality "WalkMe Experience" for all enterprise customers.
• Partner with the SVP of Global Customer Delivery and regional delivery leads to identify skills gaps and technical training priorities.
• Act as the bridge between Product Management and the Services organization to ensure consultants are enabled on new features before they hit the market.
• Collaborate with the broader Revenue Enablement team to ensure alignment between what is sold (GTM) and what is delivered (Professional Services).
• Design and manage technical certification paths for the WalkMe customer delivery team, focusing on solution architecture, implementation best practices, and advanced DAP builds.
• Deliver advanced training sessions during Global Services Summits and regional workshops.
• Lead the development of a "Services Playbook" that includes standard operating procedures, implementation templates, and troubleshooting guides.
• Leverage Mindtickle, WalkMe Learning Arc, Confluence, and WalkMe itself to deliver scaleable, just-in-time learning content.
• Manage the end-to-end lifecycle of enablement projects, from initial needs analysis to global rollout and maintenance.
• Support the launch of new service offerings or product modules by preparing technical enablement kits for the field.
• Audit and optimize the use of internal tools within the delivery team.
• Design and deliver comprehensive enablement programs focused on WalkMe implementations, including: Instructor-led bootcamps Technical workshops Hands-on labs Partner enablement sessions
• Develop programs for both virtual and face-to-face consumption, ensuring consistency, quality, and scalability across regions.
• Own all delivery enablement, requiring deep technical fluency and the ability to lead advanced, interactive sessions.
• Create and maintain enablement content such as: Online workshops and modular learning paths Bootcamp curricula and facilitator guides Technical playbooks and implementation best practices Enablement newsletters and ongoing communications
• Ensure delivery enablement builds upon—and aligns with—existing sales training and product training foundations.
• Partner closely with: Sales Enablement Product Training Product Management Professional Services Partner Success
• Align delivery enablement programs with evolving product capabilities, implementation standards, and go-to-market motions.
• Enable both: Internal Professional Services consultants External partner delivery personnel
• Support onboarding and continuous upskilling for a growing global services organization.
• Define success metrics for enablement effectiveness (e.g., readiness, time-to-productivity, delivery quality).
• Gather feedback and iterate programs to continuously improve outcomes.

Benefits

• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees