Intern Global Customer Care Operations

Kinaxis Inc.•Ottawa, ON

1d•CA$19 - CA$29•Hybrid

About The Position

Kinaxis is seeking an intern to join their Global Customer Care Operations team. This role offers hands-on experience in community management, support operations, and digital process improvement. The intern will collaborate with experienced team members across various functions, learn about cross-functional team dynamics in delivering customer experience, and contribute to impactful projects. This is an opportunity for curious, proactive individuals eager to learn and explore a career in operations within a growing, innovative company. Kinaxis is a global leader in modern supply chain orchestration, providing a platform that offers end-to-end supply chain transparency and visibility. Trusted by renowned global brands, Kinaxis enables faster, better decisions for over 40,000 users in more than 100 countries. The company has a strong culture, a focus on technology and customers, and a history of growth from a small team of engineers to over 2000 employees globally.

Requirements

Currently enrolled in a post-secondary diploma or degree program in business, communications, operations, or a related discipline.
Strong organizational and time management skills, with attention to detail.
Experience or interest in customer service, support operations, and digital communities.
Comfortable working with data, tracking progress, and documenting processes.
Ability to think critically, take initiative, and work collaboratively.
Strong communication skills - written and verbal.
Willingness to learn new systems and tools (E.g. Salesforce, Excel, and project management tools).
Must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Responsibilities

Support operational processes across community management, knowledge management, order fulfillment, and support programs.
Document and update internal workflows, knowledge base articles, and process guides.
Assist in the implementation of engagement and content programs within the community.
Monitor community activity and assist with case triage, tagging, and issue documentation.
Collaborate on content planning, including maintaining calendars and publishing updates.
Conduct research and gather insights to support operational improvements and content strategy.
Assist with data entry, tracking, and reporting of key operational metrics and activities.
Perform additional projects and tasks in support of team objectives.