Global Customer Account Manager - Commerce Marketplaces

Avalara • UNAVAILABLE, UNAVAILABLE

2d • Remote

About The Position

The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating value for the client, and have account management and sales skills. You will report to the Director of Marketplace Sales. Must have commerce - marketplace experience. Avalara is an AI-first Company. AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI-related technologies, ready to thrive here. You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Requirements

• Minimum 8 years of individual quota-carrying sales experience
• Experience in the ecommerce/marketplace space; related tax compliance issues ideal.
• Can navigate business processing and industry trends
• Experience developing strategic relations at the senior level
• We require working with or for a marketplace along with an understanding of logistics and carrier operations.
• 5+ years of experience negotiating contracts or facilitating resolution to customer problems
• Experience achieving performance goals including quotas, revenue targets or other measurements
• You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Responsibilities

• Responsible for customer retention throughout the renewal sales cycle
• Provide forecasts to direct manager and track customer and partner interactions, using Salesforce
• Articulate and present the value delivered by Avalara products and services to multiple levels within an organization to ensure renewal
• Understand a clients' business environment and uncover areas of growth or new opportunities to explore.
• Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction
• Use the broader internal team to address client satisfaction issues
• Create guides, dashboards and models ensuring repeatable processes and scale
• Be the subject matter expert and product knowledge expert to provide valuable relevant recommendations to clients.

Benefits

• Total Rewards
• In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Health & Wellness
• Benefits vary by location but generally include private medical, life, and disability insurance.
• Inclusive culture and diversity
• Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed