Global CRM Coordinator (Hybrid Role - New York)
Olaplex•New York, NY
•$70,000 - $78,000•Hybrid
About The Position
Olaplex is seeking a highly organized and data-driven Global CRM Coordinator to join our eCommerce team. This role is central to our global communication strategy, focusing on the end-to-end execution of email and SMS campaigns that drive customer retention and brand engagement. The ideal candidate is a "doer" who finds joy in the details, thrives in a fast-paced environment, and is obsessed with flawless execution. This role involves daily use of Klaviyo to translate creative concepts into live campaigns reaching millions of customers worldwide.
Requirements
- 1-3 years of experience in Marketing Operations, CRM, or eCommerce.
- Proficiency in Klaviyo (or similar enterprise-level ESP like Attentive, Braze) is a must.
- Exceptional organizational and project management skills.
- Ability to manage multiple deadlines in a high-growth, fast-paced corporate environment.
- A passion for the beauty industry and the Olaplex mission.
Nice To Haves
- Experience with Shopify.
- Proficiency in Klaviyo (or similar: Attentive, Braze) is a must.
Responsibilities
- Manage the complete build, QA, and deployment of global email and SMS campaigns within Klaviyo, ensuring accuracy of links, assets, and segments.
- Maintain the Global CRM business calendar and act as the primary point of contact for cross-functional alignment.
- Support the briefing process for new campaign ideas and collaborate with the Creative team to ensure assets are high-quality, technically sound, and delivered on schedule.
- Assist the broader CRM team with strategic initiatives, including A/B testing, segmentation logic, and onboarding new platform features.
Benefits
- Competitive compensation
- Flexible paid time off
- 11 paid holidays
- Flexible work schedules
- Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families
- Company Paid Employee Life Insurance
- Optional additional Life Insurance
- Short and Long-Term Disability Coverage Options
- Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
- Roth and 401k plans: 100% match up to the first 4% and is immediately vested
- Professional Development Reimbursement Program
- Twenty (20) free products per year
- Friends and family discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
