Global COO - Professional Services & Software

PSC Biotech • Pomona, CA

1d • Remote

About The Position

PSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. With a global presence and offices spanning across the Americas, UK, Ireland, Europe, Australia, Asia, and the Middle East, we bring local insight with worldwide expertise. As a strategic life science solutions partner, our engineering, technical, and consulting services incorporate all aspects of operations.

Your Role

The Global COO - Professional Services & Software is a senior executive responsible for setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets.

The position provides executive leadership over governance, service delivery, financial performance, talent development, and market positioning. The role owns global program and portfolio execution, P&L performance, and strategic growth of Professional Services and Software offerings while ensuring strong client partnerships, disciplined execution, and regulatory compliance.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required.
• Minimum of 12 -15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments.
• Proven experience leading global service organizations with P&L responsibility.
• Strong background in contract governance, commercial negotiations, and service delivery management.
• Experience operating in regulated industries and managing complex, multi-region programs.
• Demonstrated success building high-performing leadership teams and succession pipelines.
• Candidates must be able to travel frequently and support onsite engagements as needed, including international travel.

Nice To Haves

• Master’s degree (MBA, MS, or equivalent) is strongly preferred.

Responsibilities

• Establish the overall vision, strategy, and service delivery model for Professional Services and Software.
• Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices.
• Translate strategy into executable initiatives with measurable outcomes.
• Define and maintain governance structures, decision-making authority, and escalation pathways.
• Establish global delivery standards, KPIs, and performance management frameworks.
• Ensure consistent service delivery and accountability across regions.
• Identify and mentor executive sponsors for key client engagements.
• Build and maintain long-term strategic client relationships.
• Gather regular client feedback and drive continuous improvement.
• Manage CEO-level expectations, communications, and issue resolution for major programs and accounts.
• Lead executive-level escalations while protecting business outcomes and reputation.
• Provide guidance or direct leadership on contract negotiations depending on deal size and risk.
• Ensure strategic scope alignment, commercial viability, and delivery feasibility.
• Provide executive oversight of global programs, projects, and service portfolios.
• Ensure delivery quality, regulatory compliance, and risk management across all engagements.
• Travel globally as required to govern and lead critical initiatives.
• Own P&L responsibility for Global Professional Services Operations.
• Approve pricing strategies, utilization models, and resource plans.
• Oversee forecasting, revenue recognition, and financial risk management.
• Define market positioning and the Professional Services & Software offerings roadmap.
• Identify opportunities for service expansion, innovation, and strategic partnerships.
• Provide guidance and direction to Regional Managing Directors.
• Support regional teams to deliver expectations related to revenue, delivery, and people & culture.

Benefits

• Equal Opportunity Employment Statement
• PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive