Global COO - Professional Services & Software

PSC Biotech•Pomona, CA

1d•Remote

About The Position

PSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. Our goal is to skyrocket our clients’ success, and you can be a part of our team’s achievements. Employing a global team of skilled professionals and experts that span across strategically located offices in North America, Europe, Asia and the Middle East, we are proud of the roles we have fulfilled to help our clients achieve success. With operations spanning the globe and featuring a multi-cultural team, PSC Biotech® is passionate about bringing the best and brightest together in an effort to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered compensation and benefits structure that rewards you, but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required.
Master’s degree (MBA, MS, or equivalent) is strongly preferred.
Minimum of 12–15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments.
Proven experience leading global service organizations with P&L responsibility.
Strong background in contract governance, commercial negotiations, and service delivery management.
Experience operating in regulated industries and managing complex, multi-region programs.
Demonstrated success building high-performing leadership teams and succession pipelines.

Responsibilities

Establish the overall vision, strategy, and service delivery model for Professional Services and Software.
Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices.
Translate strategy into executable initiatives with measurable outcomes.
Define and maintain governance structures, decision-making authority, and escalation pathways.
Establish global delivery standards, KPIs, and performance management frameworks.
Ensure consistent service delivery and accountability across regions.
Identify and mentor executive sponsors for key client engagements.
Build and maintain long-term strategic client relationships.
Gather regular client feedback and drive continuous improvement.
Manage CEO-level expectations, communications, and issue resolution for major programs and accounts.
Lead executive-level escalations while protecting business outcomes and reputation.
Provide guidance or direct leadership on contract negotiations depending on deal size and risk.
Ensure strategic scope alignment, commercial viability, and delivery feasibility.
Provide executive oversight of global programs, projects, and service portfolios.
Ensure delivery quality, regulatory compliance, and risk management across all engagements.
Travel globally as required to govern and lead critical initiatives.
Own P&L responsibility for Global Professional Services Operations.
Approve pricing strategies, utilization models, and resource plans.
Oversee forecasting, revenue recognition, and financial risk management.
Define market positioning and the Professional Services & Software offerings roadmap.
Identify opportunities for service expansion, innovation, and strategic partnerships.
Provide guidance and direction to Regional Managing Directors.
Support regional teams to deliver expectations related to revenue, delivery, and people & culture.