Global Continuous Improvement Senior Specialist – Accounting Operations

Marsh McLennan•Urbandale, IA

11d•Hybrid

About The Position

Marsh is currently seeking candidates for our open Global Continuous Improvement Senior Specialist – Accounting Operations position. The role will be part of the Accounting Operations team and will report directly to the Accounting Manager. This role is a hybrid role at our Urbandale, Iowa location. The Accounting Operations Continuous Improvement team is responsible for supporting and driving the execution of continuous improvement, cross-functional programs and change initiatives within the organization. The team is comprised of professionals with program management, change management, business process improvement, Agile methodology, and systems assessment competencies who work in partnership with key Accounting Operations leaders to drive scale, agility, and operational efficiency. As a Continuous Improvement Specialist, you will serve as a strategic leader within this team, taking ownership of major initiatives and operating with significant independence and authority to shape organizational transformation.

Requirements

A Bachelor's degree from a four-year college or university
A minimum of 5 years related experience and/or training

Nice To Haves

A minimum of 7 years of experience in leading large-scale Finance process improvements and automation.
Domain expertise with Order to Cash (O2C/OTC) is preferred
A minimum of 5 years of experience in high-growth and industry-leading PaaS/SaaS companies is preferred
Advanced experience in the use of process improvement methodologies, such as Lean or Six Sigma, and related approaches (Kaizen and Root Cause Analysis), with the ability to develop organizational strategy around continuous improvement approaches
Working knowledge of data analysis, process mining, and visualization tools, including Microsoft Power BI, Tableau
Functional experience with database and spreadsheet software, such as MySQL and Excel
Certified Six Sigma Green Belt, Business Process Professional (CBPP®) or Certified Business Leader (CBBL™) Qualification is preferred
Demonstrated project management skills and ability to manage multiple priorities in a fast-paced and dynamic environment
Commitment to producing high-quality, cutting-edge deliverables
Exceptional consulting and communication skills and the ability to communicate appropriately at all levels of the organization
Experience in multiple, cross-functional Finance process areas
Direct experience in supporting design and definition of processes and workflow modeling across all levels (processes, sub-processes, activities, tasks, methods, and procedures)
Manipulate data using data analysis tools to discover insights
Use data mining tools to collect data for further research and analysis
Work collaboratively with programmers to create tools to collect and analyze data
Excellent problem-solving and conflict resolution skills

Responsibilities

Work with Senior Management, develop, set the pace, and implement business transformational and continuous improvement strategy with sensitivity toward the organizational structure, commercial approach, culture, people, and processes.
Design and lead deployment of the Lean framework across business units, ensuring consistent and rigorous application in line with best practices, while mentoring teams on methodology adoption.
Be responsible for the successful implementation of business improvement projects/initiatives across the business by developing an enthusiastic, motivated, and flexible team, and building working relationships, ensuring that Health, Safety, and Environmental requirements are adhered to.
Champion the architecture and design of enterprise accounting applications, serving as a key strategic partner and thought leader across platform engineering, UX, product management, and senior leadership.
Drive for Results - Lead cross-functional partnerships with Business Operations and Information Systems, serving as a strategic contributor to roadmap development, application architecture decisions, capacity planning, and resource allocation to ensure efficient delivery of quality products.
Continually develop tech skills - Keep abreast of the latest trends in billing and payment domains and incorporate insights into strategic recommendations and design output.
Perform complex systems analysis and solution design on the Billing & Payments platform and software applications within the organization to help design business processes.
Collaborate with enterprise architecture and development teams to identify and evaluate new tools and technologies, assure strategy alignment, establish best practices, and champion adoption of common components across the organization.
Lead and mentor colleagues on continuous improvement principles, providing expert guidance on process improvement methodologies, best practices, and the practical application of tools and techniques.