Global Community Programs Lead

Airbnb

14h•$156,000 - $195,000•Remote

About The Position

Airbnb empowers millions of hosts to build businesses, forge connections with guests, and positively impact their local communities. The Airbnb Community team partners with Hosts by integrating their feedback into our products and policies, fostering connection, and supporting their growth and success. As a Programs Lead, you'll support programs that connect our Community Team to key business and brand initiatives. Your key responsibilities, including program planning and project management, will help to ensure our team stays aligned and on track to deliver high quality work and impact for our hosts.

Requirements

10+ years experience in project management
Strong organizational and time-management skills with extraordinary attention to detail
Experience with project management tools (e.g., Airtable, Asana)
Experience with budget tracking and vendor management
Fluency in AI tools to optimize workflows
Excellent written and verbal communication abilities
Ability to prioritize tasks across multiple projects
Ability to build relationships and manage stakeholder expectations
Able to work autonomously when given direction
Experience in a fast-paced environment and proactively operates with a bias for action

Responsibilities

Support Strategy Development: Work closely with Senior Program Leads and Strategists to inform program strategy. Ensure strategies are aligned with business priorities throughout the duration of program.
Manage Project Planning and Execution: Develop project plans based on a program strategy. Create detailed schedules, timelines, and budgets for programs. Schedule regular working team meetings, take notes and track action items.
Lead Reporting and Documentation: Track project progress and prepare status reports. Document learnings and share best practices across teams. Manage program performance and measurement.
Own Program Operations and Team Logistics: Collaborate with BizOps team on connecting Global Program Team to internal tools and processes. Build team culture and skills by setting up internal programs. Establish center of operational excellence. Define systems and operations that extend to other Project Managers across the team. Mentor and guide other Project Managers on the team in best practices.