Global Commodity Manager

Apple • Sunnyvale, CA

2d

About The Position

Apple is seeking a Global Commodity Manager to join its AppleCare team. The role manages continuity of supply, warranty redemption, supplier quality claims, repair and testing, reverse logistics, and costs for service product components. The manager designs and implements solutions to achieve business-critical AppleCare supply-chain metrics and works with planning, purchasing, finance, engineering, and quality teams to support the service phase of the product lifecycle.

Requirements

• Bachelor's degree and 5–7 years of experience in supply chain management.
• Vendor management background, including experience working with contract manufacturers.
• Procurement and project management proficiency, including cross-functional collaboration.
• Knowledge of component manufacturing processes.
• Background identifying and resolving engineering quality issues.
• Understanding of contractual terms and negotiation strategies when collaborating with legal teams.
• Experience presenting technical and business information to cross-functional teams and leading project initiatives.

Nice To Haves

• Master of Business Administration (MBA) or equivalent advanced degree.

Responsibilities

• Ensure continuity of supply for service components.
• Manage supplier performance in service operations through Quarterly Business Reviews (QBR) and Supplier Performance Index (SPI) processes.
• Set metric targets and oversee supplier management of repair and screening operations, including evaluating capacity and managing demand levels.
• Partner with commodity leaders in operations to negotiate contractual terms and encourage suppliers to improve their infrastructure.
• Manage costs for warranty, repairs, and out-of-production replacement parts across regions and repair channels.
• Design repair and replacement supply chains to maintain continuity for system-level repairs at the lowest possible cost and highest service level.
• Ensure internal systems and processes capture the full value of supplier warranty terms and drive enhancements that eliminate costs associated with in-warranty support.
• Lead AppleCare Post-Ramp Qualification (PRQ) projects for service component changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level