Global Client Services Director

Downtown Music • Nashville, TN

3h • $80,000 - $100,000

About The Position

The Global Client Services Director will report to the SVP of Global Client Services and will help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking. This role will serve as a senior point of contact for the DMP client base, which includes songwriters, estates, publishers, and catalog owners. The Director will be responsible for successfully onboarding new agreements, cultivating meaningful relationships with existing clients, and overseeing quarterly royalty distribution processes. Additionally, they will organize department data resources, handle administrative client correspondence, act as an internal advocate for Downtown clients, and interact across departments at Downtown Music Publishing.

Requirements

• 5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration
• Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro
• Prior experience managing staff
• Ability to prioritize tasks and work efficiently to meet deadlines
• Very strong written and interpersonal communication skills
• Attention to detail, self-motivated with an inquisitive mindset
• Must possess strong problem-solving skills and the ability to make judgment calls

Responsibilities

• Report to SVP, Global Client Services
• Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners)
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries
• Organize department data resources such as Airtable, Curve, and Salesforce
• Handle all administrative client correspondence in a professional and timely manner
• Act as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing

Benefits

• Life Insurance
• 401k (with match)
• Paid Volunteer Hours
• medical
• dental
• vision
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed