Global Client Advocate

WTW•Arlington, MD

5d•Hybrid

About The Position

As a Global Client Advocate within Corporate Risk and Broking (CRB), you will be responsible for leading and growing a portfolio of highly complex global and national accounts, with a specific focus on Defense & Security clients, public sector organizations, government contractors, and related entities. This role requires a strong understanding of the unique risk, regulatory, procurement, contractual, geopolitical, and operational environments facing organizations that support national security, defense missions, and critical public-sector operations. The Global Client Advocate will serve as the senior relationship leader and strategic advisor to executive-level risk, finance, legal, procurement, compliance, and operations stakeholders, coordinating WTW resources to deliver tailored risk and insurance solutions aligned to mission-critical client needs. Defense & Security Sector Focus: This role will focus on clients operating in the Defense & Security sector, including public sector entities, government contractors, defense technology providers, aerospace and mission-support organizations, and related companies serving national security priorities. The successful candidate will understand the importance of regulatory compliance, procurement discipline, contractual insurance requirements, evolving geopolitical risk, supply chain resilience, cyber risk, and operational continuity in supporting these clients.

Requirements

15+ years of experience managing highly complex global or national accounts, preferably including Defense & Security, public sector, government contractor, aerospace, technology, infrastructure, or related clients
Must hold all regulatory licenses, certifications, or other requirements applicable under local/national legislation.
Must be available to travel as needed
Demonstrated ability to advise C-suite and senior stakeholders within highly regulated, procurement-driven, or mission-critical operating environments
Defense & Security, public sector, government contractor, aerospace, or national security-related industry specialization strongly preferred
Strong understanding of complex Property & Casualty insurance programs, including program design, coverage analysis, exposure review, loss analytics, and renewal strategy
Familiarity with public sector procurement, government contracting, RFP processes, compliance requirements, and contract-driven insurance obligations
Ability to translate complex risk, insurance, regulatory, and operational issues into executive-level recommendations
Sales experience a definite plus
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)
All colleagues are expected to adhere to and demonstrate our Company Values consistently in every internal and external experience. Our Company Values - Client Focus, Teamwork, Integrity, Respect and Excellence – are more than words. Living our values every day drives our success – they frame our approaches and ways of working and embed the behaviors that drive our performance.
Overall individual colleague performance is determined by achievement toward meeting annual goals/ objectives and demonstration of Company values through behaviors.

Responsibilities

Lead senior-level client relationships across Defense & Security, public sector, government contractor, and related industry accounts
Lead the RFP process for new and expanded opportunities, including strategy, content development, procurement alignment, and final deliverables
Drive pricing of services, appropriate resource allocation, and profitability across assigned Defense & Security accounts
Drive profitable growth from the assigned portfolio of clients and prospects by identifying opportunities tied to emerging risk trends, contract requirements, and evolving client needs
Achieve target revenues in the following areas : Maintain a core book of revenue
Achieve revenue growth by creating effective sales strategies to new clients or upsell to current clients
Strong client retention
Ensure all clients have an Independent Client Service review at least every two years
Serve as the primary portal to WTW for the client, bringing the right industry, broking, analytics, claims, risk control, and specialty resources to address complex Defense & Security exposures
Build deep relationships with senior decision-makers, including C-suite, risk management, legal, finance, procurement, compliance, and operations leaders
Embrace the responsibility to demonstrate inclusive, positive, and colleague empowered leadership as a member of the Client Management function’s senior leadership team.
Develop and use a deep understanding of WTW’s capabilities and expertise across the company, with emphasis on solutions relevant to government contractors, public sector entities, and mission-critical operations
Build diverse and inclusive teams through strategic internal and external talent identification and recruitment
Develop and mentor others
Partner with broking teams to design and optimize insurance programs addressing complex exposures such as government contracts, multi-location operations, professional liability, cyber, supply chain, international operations, workers compensation, aviation, marine, political risk, and casualty risk
Monitor market, legislative, procurement, geopolitical, and defense-sector developments that may affect client risk strategy or insurance program design

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off ( Washington State only )
Contributory Pension Plan
Savings Plan (401k)