Capgemini Invent - Global Business Services Senior Consultant

Capgemini•Atlanta, NY

About The Position

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. About the Job You’re Considering As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design — augmenting human judgment with analytics, automation, and generative AI. Our Enterprise Transformation team is looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done. You’ll help clients redesign and optimize Global Business Services/Global Capabilities Centers and Shared Service Center models-clarifying what gets centralized, how services are managed, and how performance improves over time. This work blends operating model strategy with measurable operational outcomes. As AI reshapes how organizations operate and make decisions, this role operates in an AI‑enabled consulting model, where AI is embedded into transformation design, governance, delivery cadence, and value realization—not treated as a standalone initiative.

Requirements

5–8 years in GBS/shared services, operating model, or transformation work
Strong analytical and structured problem-solving skills
Understanding of service management concepts (catalog, SLAs, KPIs, governance)
Strong stakeholder management and communication
You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation.
You are able to identify and support AI‑enabled opportunities that improve business outcomes and delivery effectiveness, and you have experience working in AI‑augmented ways of working to enhance research, analysis, and solution development.
You collaborate effectively across strategy, technology, data, and design to enable AI‑driven solutions, with a solid understanding of responsible AI principles such as ethics, privacy, security, and governance.
You demonstrate curiosity and a continuous learning mindset around emerging AI capabilities and their practical application in client environments.

Nice To Haves

Automation/process transformation exposure is a plus

Responsibilities

Assess current GBS and shared services maturity, operating effectiveness, and performance
Support the design of service catalogs, SLAs, and governance models to enable consistent, scalable service delivery
Build roadmaps for centralization, standardization, and automation aligned to business priorities
Develop KPI dashboards and performance management approaches to track service quality, cost, and value realization
Facilitate workshops and contribute to executive‑ready recommendations and business cases tied to savings and service improvements

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

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