Global Business Services Billing Specialist

IDEXX•Westbrook, ME

1d•$23•Hybrid

About The Position

We have an exciting opportunity to join the North America Finance Business Operations team! We are looking for someone who is detail orientated and strong communication skills. This candidate should be self-directed, able to multi-task in a fast-paced environment and well versed in continuous improvements. As a Global Business Services Billing Specialist you will perform a variety of tasks including creation, research and maintenance in relation to customer data, service contracts, customer special pricing needs, and customer credit and debit adjustments within related systems, programs and other informational databases. You will review information to input or upload and determines best practices and correct procedures. Input data, audit for accuracy, respond to questions and resolve issues as needed. Requirements: hybrid onsite requirement 8x per month

Requirements

High School degree or equivalent combination of education and experience required.
Data entry skills, including accuracy and speed in a fast-paced, time-critical environment.
Ability to work with variety of systems and databases.
Detail-oriented, patient and thorough.
Good customer service skills, with ability to exchange information with wide variety of people.
Verbal and written communication skills.
Organized with ability to multi-task.
Ability to work both individually and as a team player.
PC skills, including Microsoft Office.

Nice To Haves

Associates degree or equivalent preferred.
SAP knowledge preferred.

Responsibilities

Ensure the timely process and sending of invoices across multiple sales organizations.
Responsible for controls & reconciliation of complex multi-system billing interface.
Manage invoice issue resolutions for North America.
Create in SAP invoice corrections in answer to customer claims.
Process rebate schemes in SAP according to specific timelines and in collaboration with other finance departments.
Review information and determine correct procedures so accounts, systems and databases will be updated properly, and contact related departments, Employees, and others as needed to clarify information.
Input data into accounts, systems and databases according to established guidelines and procedures.
Audit, validate and reconcile data for accuracy to ensure adherence to established policy.
Resolve discrepancies and make corrections as needed and facilitates collection activities as appropriate.
Respond to and research questions and issues as needed and collaborate with related departments to exchange information.
Consult and interpret appropriate policies as appropriate and resolves issues.
Understand the business and provide support to sales, marketing, customer support and other areas to further business objectives to identify process improvement opportunities and assist in implementation.