Global Business Process Owner - Sales & Service (Aftermarket)
About The Position
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. We are seeking a Global Business Process Owner for Sales & Service (Aftermarket) to support our Business Modernization Program! Moog is undertaking a major ERP transformation, referred to as the Business Modernization Program (BMP), that spans multiple functional areas across our global enterprise. As a company of more than 14,000 employees operating in 24 countries, Moog is known for its culture of trust, innovation, and technical excellence. As the Global Business Process Owner (GBPO) for Aftermarket Services, you will be accountable for defining, governing, and sustaining global aftermarket business processes throughout the ERP transformation lifecycle and beyond. You will serve as the business authority for processes including repair and overhaul, warranty, returns, service contracts, spare parts management, and field service operations. You will ensure that future-state processes are standardized, scalable, and aligned with business strategy while leveraging ERP capabilities to improve operational performance, customer experience, and compliance. Working closely with business stakeholders, project teams, and functional experts, you will drive process design, decision-making, testing, adoption, and continuous improvement across the enterprise. You will work an onsite schedule at our Corporate Headquarters in East Aurora, NY.
Requirements
- Typically, a bachelor's degree in a technical or business discipline, or equivalent professional experience
- At least seven (7) years of experience in an aftermarket or Sales and Services environment.
- SAP experience, ECC and/or S4 Hana platform; full understanding of SAP activate framework.
- Demonstrated experience executing continuous improvement initiatives, practices lean methodology, such as Six Sigma.
- Proven strong leadership and decision-making skills, with at least three years’ experience leading distributed teams; global team leadership is preferred.
- Ability to balance global standardization within an ERP transformation program.
- Excellent communication and stakeholder management skills.
- Willingness to support approximately 30% travel, both domestic and international.
- Must live local to the Buffalo, NY area to work onsite.
Nice To Haves
- global team leadership is preferred
Responsibilities
- Define and approve global process standards and policies.
- Ensure alignment of ERP configurations with global process requirements.
- Maintain ownership of process documentation and governance frameworks.
- Act as a co-decision-maker for process-related conflicts or escalations.
- Approve exceptions and ensure compliance with global standards.
- Work with regional SMEs, process champions, and business champions to harmonize processes.
- Ensure local variations are minimized and justified.
- Validate that ERP configurations and workflows reflect approved global processes.
- Participate in integration and user acceptance testing for critical scenarios.
- Communicate process changes and rationale to stakeholders.
- Support OCM efforts by explaining global standards and benefits.
- Monitor process performance post-go-live.
- Identify opportunities for optimization and ensure sustainability.
Benefits
- great compensation package
- bonus opportunities
- matching 401k
- Employee Stock Purchase Plan (select locations)
- Flexible Spending and Health Savings Accounts
- Flexible paid time off
- holidays
- parental leave program
- relocation assistance
- Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
- Tuition Assistance
- mentorship and coaching opportunities
- leadership development and other personal growth programs
- Warm, respectful, family-like environment driven by our 12 core values.
- Multiple Employee Resource Groups led by our employees, open and welcoming to all.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
