Global Business Process Owner - Sales & Service (Aftermarket)
About The Position
Moog is seeking a Global Business Process Owner for Sales & Service (Aftermarket) to support their Business Modernization Program (BMP), a major ERP transformation. As a GBPO for Aftermarket Services, you will be responsible for defining, governing, and sustaining global aftermarket business processes throughout the ERP transformation lifecycle and beyond. This includes processes such as repair and overhaul, warranty, returns, service contracts, spare parts management, and field service operations. You will ensure future-state processes are standardized, scalable, and aligned with business strategy, leveraging ERP capabilities to enhance operational performance, customer experience, and compliance. You will collaborate with business stakeholders, project teams, and functional experts to drive process design, decision-making, testing, adoption, and continuous improvement across the enterprise. The role is based onsite at Moog's Corporate Headquarters in East Aurora, NY.
Requirements
- Bachelor's degree in a technical or business discipline, or equivalent professional experience.
- At least seven (7) years of experience in an aftermarket or Sales and Services environment.
- SAP experience, ECC and/or S4 Hana platform; full understanding of SAP activate framework.
- Demonstrated experience executing continuous improvement initiatives, practices lean methodology, such as Six Sigma.
- Proven strong leadership and decision-making skills, with at least three years’ experience leading distributed teams; global team leadership is preferred.
- Ability to balance global standardization within an ERP transformation program.
- Excellent communication and stakeholder management skills.
- Must live local to the Buffalo, NY area to work onsite.
Nice To Haves
- Global team leadership is preferred.
Responsibilities
- Define and approve global process standards and policies.
- Ensure alignment of ERP configurations with global process requirements.
- Maintain ownership of process documentation and governance frameworks.
- Act as a co-decision-maker for process-related conflicts or escalations.
- Approve exceptions and ensure compliance with global standards.
- Work with regional SMEs, process champions, and business champions to harmonize processes.
- Ensure local variations are minimized and justified.
- Validate that ERP configurations and workflows reflect approved global processes.
- Participate in integration and user acceptance testing for critical scenarios.
- Communicate process changes and rationale to stakeholders.
- Support OCM efforts by explaining global standards and benefits.
- Monitor process performance post-go-live.
- Identify opportunities for optimization and ensure sustainability.
Benefits
- Great compensation package
- Bonus opportunities
- Matching 401k
- Employee Stock Purchase Plan (select locations)
- Flexible Spending Accounts
- Health Savings Accounts
- Flexible paid time off
- Holidays
- Parental leave program
- Relocation assistance
- Comprehensive insurance coverage including medical, dental, vision, life, disability
- Employee Assistance Plan (“EAP”)
- Other supplemental benefit coverages
- Tuition Assistance
- Mentorship and coaching opportunities
- Leadership development and other personal growth programs
- Warm, respectful, family-like environment driven by 12 core values
- Multiple Employee Resource Groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
