Global Business Office Director - Aerospace & Defense

Celestica International LP•Bothell, WA

5d•Remote

About The Position

The Global Business Office Director is responsible for managing an indirect team of cross-functional, customer facing leaders. This position is responsible for expanding our customer relationships, while working cross-functionally with Sales, Operations, Finance, Design, and Supply Chain to position our service offering & ensure competitive solutions. The Director is responsible for managing the overall relationship with a group of customers including, but not limited to, the following responsibilities: Overall for the customer relationship & engagement experience, Contract negotiation & management, Management for customer pricing cycles & Celestica P&L responsibilities, Account profitability, balance sheet management, and financial performance, Strategic Account planning and managing profitable growth, Identifying customer needs and expectations and opportunities for growth, Support to Sales and Business Development for new and competitive business quotes, Coordination of new program introductions and product transfers between sites. Will typically manage a customer portfolio with $100M+ annual revenue in one or more geographies. As customer relationships may be complex in nature, this role spans management from executive to operational levels with Celestica sites and functions. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & mgt while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of challenges that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives.

Requirements

In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
Supporting design services must have a working knowledge of design systems, product architectures and product development project management.
In-depth knowledge of the business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts and contract negotiations.
Good presentation, database management and computer skills.
Excellent customer contact, negotiation and problem resolution skills.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
15+ years relevant experience

Responsibilities

Overall for the customer relationship & engagement experience
Contract negotiation & management
Management for customer pricing cycles & Celestica P&L responsibilities
Account profitability, balance sheet management, and financial performance
Strategic Account planning and managing profitable growth
Identifying customer needs and expectations and opportunities for growth
Support to Sales and Business Development for new and competitive business quotes
Coordination of new program introductions and product transfers between sites
Long-term planning, objective setting, policy formation, interpretation & management
Planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally