Global Business Analyst, Customer Service
About The Position
kp is a globally recognized leader in the packaging and specialty film industry, committed to sustainability and innovation. The company focuses on creating innovative products that enhance product protection, shelf life, and reduce the carbon footprint. kp is dedicated to customer satisfaction by meeting evolving needs and driving positive change in the packaging industry. They are seeking a Global Business Analyst, Customer Service for their Pharma, Health & Durables division to join their global team. This is a hybrid role that can be based in Montabaur/Germany, Porto/Portugal, or Gordonsville/USA.
Requirements
- Completed Commercial Apprenticeship
- Preferably at least 5 years of relevant experience in the described tasks
- Extensive experience and knowledge of SAP (particularly the SD module) as well as other modules
- Excellent MS Office skills (Excel, Word, Outlook, PowerPoint)
- Experience with CRM tools, particularly Salesforce
- A meticulous, independent work style with an understanding of process development, monitoring, and training
- Ability to work well in a team
- Ability to handle pressure
- Strong communication skills
- Facilitation skills (workshops, training sessions)
Nice To Haves
- A second foreign language is a plus (German, Spanish, French, Italian)
Responsibilities
- Monitoring processes and identifying opportunities for improvement
- Forwarding and escalating issues to cross-functional teams
- Supporting improvement processes
- Creating new and/or revising existing processes
- Preparing for improvement meetings
- Evaluating new processes, e.g., VMI/EDI
- Coordinating requests from other departments
- Creating Business Warehouse reports
- Participating in the definition and implementation of improvement measures
- Eliminating or consolidating redundant reports
- Creating new tickets for IT issues or changes
- Reviewing open IT tickets
- Conducting quarterly regression testing
- Assisting global trainers with documenting and conducting training sessions
- Supporting the training of apprentices, interns, and new employees (worldwide)
- Assisting with the training of existing customer service representatives on existing and/or new processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
