Global Benefits & Leave Administration Supervisor

TTEC

2d • Onsite

About The Position

The Global Benefits & Leave Administration Supervisor owns the full lifecycle of employee benefits and leave programs across Percepta's global operations. You are the subject matter expert -- managing complex vendor relationships, international billing, global compliance, and employee experience across seven countries. You will supervise 1-2 benefits professionals and report directly to the VP of Human Resources.

Requirements

• Bachelor’s degree or equivalent experience required
• 5+ years of benefits and leave administration experience, with at least 1-2 years in a supervisory or lead capacity
• Hands-on experience managing benefits across multiple countries, including UK, Canada, Spain, or Australia strongly preferred
• Deep knowledge of FMLA, ADA, COBRA, ACA, ERISA, HIPAA, and international benefits compliance frameworks
• Experience working with third-party leave management vendors and global benefits brokers (AON or similar)
• Strong vendor management and invoice reconciliation skills across multi-currency, multi-country environments
• Proficiency with HRIS platforms and strong Excel skills for reconciliation and reporting
• Exceptional attention to detail, confidentiality, and accuracy -- trusted with sensitive employee and financial data
• Clear, confident communicator able to translate complex benefits information for employees and leadership at all levels
• Experience in a BPO, contact center, or multi-site global organization strongly preferred

Nice To Haves

• PHR, SHRM-CP, CEBS, or equivalent certification preferred

Responsibilities

• Administer health, dental, vision, life, disability, and voluntary benefits across all Percepta geographies: US, UK, Canada, Spain, Mexico, Australia, and South Africa
• Manage open enrollment end-to-end -- system configuration, communications, employee support, and post-enrollment reconciliation
• Serve as the primary liaison with benefits carriers, brokers (including AON), and third-party administrators globally
• Ensure HRIS benefits data integrity through regular eligibility audits and reconciliation
• Lead new hire benefits orientation and deliver ongoing employee education across all markets
• Maintain compliance with ACA, ERISA, HIPAA, and applicable international benefits regulations by country
• Manage and reconcile multiple international vendor invoices including AXA, Vitaly Health Services, and other Spain and UK-based providers
• Coordinate with brokers and vendors to correct invoices related to employee terminations and cohort movements prior to payment approval
• Partner with Finance and local HR teams to ensure invoices are accurate, compliant, and fully approved before submission
• Liaise directly with AON and AXA account management on effective dates, revised annual plan summaries, and billing corrections
• Confirm employee coverage continuity and proactively communicate status to employees while invoice corrections are in progress
• Manage all FMLA, ADA, military, and personal leave requests in partnership with the third-party leave management vendor
• Ensure timely, compliant handling of all leave cases from intake through return-to-work across US and global populations
• Serve as the internal escalation point for complex, sensitive, or high-risk leave situations
• Coordinate with Payroll to ensure accurate leave-related pay treatment for all leave types
• Maintain complete leave records and provide regular reporting on case status, trends, and compliance metrics
• Support global leave compliance in partnership with local HR teams and legal counsel by country
• Lead Canada benefits filings, coordinating with Payroll and providers to ensure compliance and timely submission
• Support Spain benefits administration including review and processing of Vitaly Health Services invoices and Occupational Risk Prevention (ORP) training coordination
• Coordinate with local HR partners (including Valencia) on billing detail review prior to Finance submission
• Ensure benefits coverage, vendor billing, and employee communication are aligned with country-specific legal and cultural requirements
• Develop and coordinate wellness and benefits engagement communications by country, ensuring messaging aligns with local offerings and cultural considerations
• Lead planning and execution of the Annual Wellness Health Fair across US locations (Melbourne, Houston, Allen Park), including vendor coordination and engagement programming
• Support special program rollouts, including the SJVS/Ford Plan, in partnership with Ford representatives and internal stakeholders
• Identify and resolve access and eligibility issues for non-standard employee populations in coordination with IT and program partners
• Supervise, coach, and develop 1-2 Benefits & Leave team members
• Establish SOPs and process documentation to ensure consistency, auditability, and operational continuity
• Produce leadership-ready summaries and maintain clean audit trails across all global workstreams
• Partner cross-functionally with HR Business Partners, Payroll, Finance, Legal, and local HR teams
• Identify opportunities to improve employee experience and reduce administrative burden across the benefits function

Benefits

• Competitive Salary with Incentives
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees