Global Associate Program Manager

JLL•Arlington, VA

1d•$66,400 - $86,752•Onsite

About The Position

As the Meetings & Events Global Associate Program Manager, you will play a vital role on the Meetings & Events team within the Global Travel and Events program in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will work cross-functionally to execute on the implementation strategy that supports the operational infrastructure and service delivery effectiveness while taking responsibility for the execution of project implementations. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. As an ideal candidate, you are an analytical thinker and detail-oriented professional who thrives in a fast-paced and constantly evolving environment while demonstrating goal-oriented high achievement and understanding the importance of working backwards to exceed expectations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while creating playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards. We support each other's wellbeing and champion inclusivity and belonging across teams. You will manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans that drive success.

Requirements

Three (3) to five (5) or more years of project management or meetings & events operations management experience with demonstrated ability to execute complex initiatives
Three (3) to five (5) or more years implementing organizational initiatives with proven track record of delivering results on time and within scope
Strong analytical and problem-solving skills with ability to assess challenges, develop solutions, and drive implementation
Demonstrated ability to manage and prioritize multiple/competing projects and timelines while maintaining attention to detail and quality standards
Strong communication skills, both verbal and written, with ability to engage effectively with diverse stakeholders at all organizational levels
Working knowledge of organizational change management processes with understanding of adoption strategies and resistance mitigation techniques
Experience creating process maps, playbooks, standard operating procedures, and journey maps that drive operational clarity and consistency.

Nice To Haves

Two (2) to four (4) year college degree or equivalent work experience demonstrating strong foundation in business, project management, or related fields
Three (3) or more years implementing meeting and event or travel program organizational initiatives (e.g., Strategic Meetings Management or corporate business travel programs)
Third-party meeting management vendor/agency operations, consulting, and/or implementation experience providing perspective on best practices and industry standards
Experience using waterfall, Six Sigma Yellow or Green Belt, Lean, or Agile implementation methodologies supporting structured project delivery
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation demonstrating formal project management expertise
Experience managing direct reports with ability to coach, develop, and manage performance effectively
Experience working in project management technology (e.g., Asana, Smartsheet, Jira, or equivalent) that supports collaboration and tracking
Experience communicating with all levels of stakeholders including senior leadership, demonstrating executive presence and influencing skills
Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders in complex organizational environments.

Responsibilities

Execute the implementation strategy and operational plans, ensuring project team members are completing key deliverables on schedule while maintaining accountability for project success
Create playbooks, workflows, journey maps, and standard operating procedures (SOPs) to reduce duplicative regional-specific standards and drive consistency across the global program
Manage operational project plans, resources, deadlines, and risks while providing updates, communicating challenges or barriers, and translating them into actionable plans
Proactively analyze deadlines and competing priorities while creating prioritization plans to ensure objectives are met and stakeholder expectations are exceeded
Anticipate resistance as a result of new or updated processes and analyze change impact for better utilization and adoption of SOPs, driving organizational effectiveness
Lead simple to standard project and/or supplier implementations on behalf of the Meetings & Events team, ensuring seamless integration and operational readiness
Collaborate with Training Manager to transform process documentation into executable trainings, whether internal or customer-facing, supporting knowledge transfer and capability building
Manage, train, and supervise coordinators, providing coaching, quality oversight, and performance management to support team development and success
Assist with other related tasks as assigned, demonstrating flexibility and adaptability to evolving business needs.