Global AML Operations - Project Manager

Bank of America•Charlotte, NC

About The Position

This role manages cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. The Project Manager partners with the business to develop plans to sustain change, evaluates current methods, and develops strategies to implement changes and project improvements. The role oversees projects, uses appropriate tools to drive project completion, and serves as a secondary point of contact to department managers for critical change initiatives. The position is part of Bank of America, which describes its purpose as helping make financial lives better through the power of every connection and driving Responsible Growth. The company emphasizes an inclusive workplace, teammate wellness, recognizing and rewarding performance, and impact in the communities it serves. The company also states its commitment to an in-office culture, with role-specific flexibility.

Requirements

  • Minimum 3 years' experience in business process analysis, process optimization, project management, portfolio management, PMO, reporting, governance, or related disciplines.
  • Strong analytical skills, including the ability to interpret data, identify trends, and provide actionable insights to stakeholders.
  • Experience preparing executive-level reporting and presenting portfolio insights to senior management.
  • Excellent stakeholder management, communication, and facilitation skills.
  • Ability to coordinate across multiple teams and workstreams to provide a consolidated portfolio view.
  • Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
  • High School Diploma, GED, Secondary School, or equivalent.
  • Skills: Collaboration, Controls Management, Issue Management, Problem Solving, Project Management, Change Management, Written Communications, Active Listening, Drives Engagement, and Prioritization.

Responsibilities

  • Oversee execution of defined project tasks by tracking deliverables and statuses, developing project plans, and measuring progress against ongoing key performance indicators.
  • Plan and organize projects using appropriate tools and techniques, including technology platforms used by client-facing employees, change management tools, and risk and issue management tools.
  • Navigate across Lines of Business and partner organizations, including Technology and Risk, and lead them in negotiating decisions for efficient and effective resolution.
  • Support adoption and sustainment of change initiatives and help assess adoption risks.
  • Develop, maintain, and report on an integrated delivery plan; raise risks, develop mitigation plans, and escalate issues to appropriate stakeholders.
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