Global & Americas Program Lead- MAC/Furniture

JLL•Denver, CO

18h•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Requirements

Must be able to work outside normal business hours, walk semi-long distances, stand for extended period(s) of time, stoop, kneel, crouch or crawl, and carry, lift, push, or pull up to 25 pounds
Lift and/or move objects 10-50 pounds, and occasionally objects up to or more than 100 pounds
May occasionally work in outside weather conditions
Any and all other duties and tasks assigned
Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Maintain up-to-date project time forecasts that accurately estimate the staffing requirements for each project
Understand labor forecast reporting and collaborate with other Relocation Team Leads and/or the Variable Team Leads to select staff for project
Review and approve line item timesheet entries
Review, revise, reconcile and verify invoices within the timeframe specified by accounting
Manage, review and approve all reports for submittal to client
Assure completeness of all internal project administrative close-out activities
Participate actively in quarterly budget reviews
Maintain revenue status for projects/accounts
Manage all project activities on account and/or projects assigned
Manage personnel; delegate responsibilities and oversee work on multiple projects of varying complexity
Oversee the planning, scheduling and implementation of project scope
Proactively manage project-related issues on account or assignment
Ensure JLL best practices and policies are being followed
Develop a quality plan for each account/project. Provide leadership and guidance in the area of service delivery quality and monitor quality results
Ensure operations manual is in place and updated on account
Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned
Participate in select planning meetings hosted by the client, JLL teams (in case of multi X account) and other key stakeholders
Review project goals and objectives, making changes where necessary to ensure desired project results
Review the developed and implemented move/occupancy project plan and budget through collaboration with the client, facility manager, project manager and Construction manager
Review project status and tracking reports, process purchase orders and invoices for due diligence and financials
Oversee the project scope and budget, proactively address out-of-scope items with the client and if needed, initiate change orders
Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
Oversee the preparation of various RFP’s needed for vendor and contractor services for the complete project
Ensure the incorporation of “best practices” into projects
Ensure that meetings to review project schedules with all participating vendors and key stakeholders are initiated and held regularly
Identify and address areas of concern regarding potential liabilities and risk
Ensure project processes are managed in accordance with the client’s and JLL policies and procedures
Oversee the procurement of all necessary vendors and outside labor
Oversee the management of supporting suppliers (technology, telephony, furniture, etc.)
Evaluate vendors to ensure compliance with the standards of performance
Ensure performance of data input into the CAFM system to maintain occupancy information
Develop and deliver required project specific reporting
Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
Oversee the work orders and small project management, including but not limited to furniture reconfigurations and space enhancements
Ensure the coordination with various service providers to determine appropriate date(s) for implementation and communicate those dates
If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
Oversee meetings to review furniture installation schedules with furniture installation vendors and key stakeholders
Manage the furniture plan and budget through collaboration with the relocation manager, facility manager, project manager and construction manager as required
Supervise delivery of product, off-loading and staging of product for delivery
Oversee workspace security and periodic physical inventories of product deployed in client workspace
Oversee the furniture installation and relocation services of new or reuse furniture
Supervise quality control of installation crews to ensure proper handling of client’s assets
Supervise punch lists of installed product and address any escalations in punch list items
Complete necessary project close-out documentation and project report as required by the client
Supervise team of direct report Furniture Installers
Understand and manage client expectations, interact positively with client, provide diplomatic, constructive and productive feedback to accomplish end result
Proactively identify with client leadership opportunities for improvement in project execution
Establish regular communication channels with client and partners to obtain feedback and provide project updates
Coordinate smooth staff transition with the client and stakeholders when needed
Represent the Firm at a leadership level; instill in clients a high level of confidence to deliver service
Be directly responsible for attracting, retaining, developing and managing a team of people (4 or more) who are involved with a specific set of clients, functions, business unit or projects
Recommend and/or take actions regarding team talent (with involvement of HR; Sr. Team Lead, or RMD)
Manage directly RPM staff, and delegate responsibilities and oversee work on multiple projects of varying complexity to Sr. Managers as applicable
Sponsor an internal activity or group focused on improvement of job knowledge, skills, and abilities
Facilitate/sponsor an idea stream by team
Conduct bi-annual IPMP reviews
Mentor and train personnel
Provide recommendations regarding additional training and development of personnel
Provide guidance and training on development of scope proposals and proposal pricing