Global Account Manager

Fujifilm•North Kingstown, RI

4d•Onsite

About The Position

FUJIFILM Electronic Materials, U.S.A., Inc., is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity for a Global Account Manager! We are seeking a senior leader to further enhance our business relationships with global customer and local accounts. The individual needs to be capable of fostering business relationships both internally and externally to drive business development for leading technologies. Assist Operations and Business Leads in further developing the breadth of our product portfolio with key customers. Key objective will be to increase both share and number of products to drive increases sales and profitability to our organization. This role requires the ability to fully understand the voice of the customer and articulate that clearly to our organization; and be capable of managing our company’s message back to the customer in seamless manner. Demonstrates ownership of managing the customer relationship with FUJIFILM Electronic Materials globally.

Requirements

MBA or advanced technical degree.
Technical degree in Material Science or Chemical Engineering or related field preferred
8+ years of semiconductor experience (materials preferred)
5 years of semiconductor sales experience
Direct experience with selling advanced semiconductor materials to semiconductor fabs/companies preferred
Strategic thinking and long-term account planning.
Demonstrated ability to manage projects throughout the organization utilizing project management, organization, and communication skills
Track record qualifying materials in High Volume Manufacturing preferred
Demonstrated customer facing leadership with proven track record to develop and nurture customer relationships based on trust
Familiarity with specialty chemical categories such as photoresists, wet chemicals, CMP slurry, or advanced materials
Technical acumen and ability to translate customer needs into solutions
Cross-functional leadership and influence without authority
Global mindset with cultural awareness
Results-driven with strong commercial instincts
Extensive travel will be required, including domestic and international.

Nice To Haves

Resilience -Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
Communication -Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
Reasoning & Decision Making -Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
Comprehension -Capability to understand and complete tasks as assigned and solve problems effectively.
Organizational Skills -Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.

Responsibilities

Formulate & implement plans/strategies to strengthen & maintain the strategic relationship with key global customers.
Work with Global Business Directors and Global Managing Directors on critical issues to support Business growth globally.
Escalate & drive resolution of global issues if not getting the support & response needed by global counterparts.
Responsible for defining and achieving the key Global sales budgets.
Coordinates with LAMs to have global sales budget aligned.
Owns and coordinates the development of global annual sales plan by forecasting future needs, utilizing previous year's sales plan/performance, current objectives and budget guidelines.
Lead and Support Local Account Managers (LAMs) responsible for the Customer R&D sites & assure proper development & implementation of sales growth strategies for all relevant business areas short & long term.
Develop and maintain clear partnership and communication between GAM and LAMs.
Assure that LAMs are fulfilling their assigned tasks (responsible for entering SQNs, SCMs, Audits’ support, budget planning, issues’ resolution) by monitoring their performance against plan through weekly/monthly reporting and course correcting as needed to achieve budget.
Act as primary VOC “voice of the customer” to FFEM global and drive customer’s global issues throughout the FFEM organization by utilizing LAMs, GBDs, and GMDs as needed to maintain customer satisfaction.
Work/strategize plans for improving customer score cards.
Prevent SQNs, resolve issues according to customer’s timeline, comply with all QA items, develop & implement CIPs, fulfill all surveys, training, & assure compliance per our customer requirements.
Visit (with LAM’s) the different Customer & FFEM sites when appropriate
Support all businesses and all FFEM One-stop-solution products on new/existing business opportunities.
Develops and supports sales plans and product positioning in key accounts.
Oversees LAMs, monitors competitive activity, and identifies customer needs.
Cultivate effective relationships between FFEM and Customer at all levels of the organization.
Support supply chain and fulfillment and work with operations and business in support of any quality or technical issue
Collaborate with GBDs, GMDs, and LAMs globally to leverage knowledge and insight and develop successful account strategy.
Drives sales strategies and ensures accurate, timely, coordinated, and effective sales volume and revenue forecasting.
Lead as the primary interface with business, technology groups, applications engineering, QA, and operations to manage internal projects targeted to strengthen and grow our global position.
Drive value add through global CIP coordination and in the development of new products.
Determines clear and specific priorities for the development of new products and product enhancements by defining customer needs and working with other internal functional groups.
Coordinates and/or delivers sales/technical presentations to key accounts in coordination with Business Development team and GMDs.
Develop recommendations on appropriate prices for new products and on pricing and positioning strategies.
Gains GBD approval for ALL pricing changes.
Leads all customer communication activities globally.
Develops protocols for FFEM personnel to follow to communicate with Global Customers.
Coordinate technical and commercial projects globally using project management skills to effectively measure progress towards objectives.
Manage global priorities that are aligned with Sr. management objectives.
Develop, build and execute commercial business proposals and plans to achieve company objectives.
Demonstrates unquestioned character, values and integrity.
Maintain professionalism throughout internal and external communications, written and verbal without fail.
Prepare written monthly reports, present quarterly updates to leadership